Yolanda Radford
Warner Robins,GA
Summary
Self-driven professional with 15+ years of experience in managing loan applications, ensuring compliance with regulatory requirements, and securing sensitive documentation. Adept at working under pressure and adapting to new situations and challenges.
Overview
17
17
years of professional experience
Work History
Adult Gap Year
Career Break
Warner Robins, GA
09.2023 - Current
- Took career break due to company downsizing
- Provided opportunity to reset professional objectives
- Facilitated skill development through focused coursework
- Created space to prioritize family
Lead Commercial Loan Closing Representative
Wells Fargo
Macon, GA
03.2016 - 09.2023
- Conducted thorough analysis of loan applications and supporting documents to understand new account prerequisites
- Developed personalized solutions to prevent deal-closing delays, creating 20% increase in client satisfaction
- Provided exceptional customer service by responding promptly to questions or concerns eliminating problems throughout the loan process
- Maintained accurate and updated records of customer interactions, enhancing account maintenance for all users
- Upheld strict confidentiality standards to safeguard sensitive information
- Minimized lease processing disruptions by effectively managing communication between offshore teams and vendors
- Participated in professional development sessions to broaden knowledge of banking protocols and regulations.
AUDITING SPECIALIST
GE Capital
Macon, GA
05.2008 - 03.2016
- Enforced prompt distribution of lease copies to customers by ensuring that high dollar lease documents had original signature from approved signer
- Established time-efficient strategies to eliminate 100% of documentation review backlog within 30 days of starting position
- Collaborated with Credit Team to streamline workflow process and reduce document approval times
- Generated and distributed metrics reports weekly and monthly, ensuring consistency in delivery through productive time and project management
- Utilized Advanced Excel functions to reconcile customer accounts and generate precise revised invoices
Education
BBA - Finance
Mercer University
Macon, GAAssociate of Science - Business Administration
Macon State College
Macon, GASkills
- Organizational Skills
- Document Management
- Time Management
- Microsoft Office
- Attention to Detail
- Data Integrity
- Analytical Skills
- Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Professional Development
The Complete Financial Analyst Course - In Progress
Timeline
Adult Gap Year
Career Break
09.2023 - Current
Lead Commercial Loan Closing Representative
Wells Fargo
03.2016 - 09.2023
AUDITING SPECIALIST
GE Capital
05.2008 - 03.2016
BBA - Finance
Mercer University
Associate of Science - Business Administration
Macon State College
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