Yolanda Rainey
Sacramento,CA
Summary
Proven track record in enhancing customer experience and streamlining front-desk operations, notably at Greater Grace Church. Excelled in document management and team leadership, achieving high performance evaluations. Skilled in multi-line phone operation and demonstrating empathy, significantly improved service delivery. Outgoing with experience overseeing multiple tasks and managing employees successfully. I am hardworking and committed to providing outstanding customer service assistance. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 15 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
23
23
years of professional experience
Work History
Receptionist Administrator
Greater Grace Church
05.2021 - 10.2023
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Customer Service Representative
Department of Treasury
09.2000 - 03.2015
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Edward Shand Adult School
Oakland, CA06.1995
Skills
- Mail handling
- File Organization
- Calendar Management
- Policy Enforcement
- Supply oversight
- Multi-line phone operation
- Reception Area Maintenance
- Document Management
- Project Coordination
- Fee Collection
- Visitor access management
- Document retrieval
- Mail Routing
- Supply Management
- Confidential information management
Timeline
Receptionist Administrator
Greater Grace Church
05.2021 - 10.2023
Customer Service Representative
Department of Treasury
09.2000 - 03.2015
High School Diploma -
Edward Shand Adult School
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