Yolanda Ramirez
Los Angeles,CA
Summary
Driven by a results-focused approach, I leveraged team leadership and complex problem-solving skills at McDonald's Restaurant to enhance team performance and customer satisfaction. My expertise in staff training and development, coupled with a commitment to professionalism, significantly improved operational efficiency and fostered a culture of continuous improvement and collaboration.keep learn new skill my to improve on those skill, I'm a fast learner, team player, I want to grow on a company show all the skills I have to achieve my goal.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Housekeeper
Servicon Systems
06.2022 - 09.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effected
- Take out the trash
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Verified cleanliness and organization of storage areas and carts.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Take out biohazard sharps and beens
- Take out linen
- High dust
- Sweep
Dishwasher
Morrison Healthcare
01.2022 - 06.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
- Supported culture of hygiene and cleanliness, participating in regular kitchen cleaning and sanitation drives.
- Improved safety in kitchen by properly handling and storing cleaning chemicals and supplies.
- Monitored dishwashing machines for proper functioning.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Dietary Aide
Genisis Health Care
05.2019 - 08.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
Manager
McDonald's Restaurant
05.2001 - 09.2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager's Assistant
McDonald's Restaurant
01.2005 - 09.2008
- Resolved basic computer and office equipment issues through troubleshooting.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Roosevelt High School
Los Angeles, CASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Service
- Teamwork and Collaboration
- Positive Attitude
- Problem Resolution
- Multitasking
- Problem-Solving
- Excellent Communication
- Staff Training
- Relationship Building
- Emergency Response
- Professionalism
- Customer Relations
- Team building
- Teamwork
- Mopping and s
- Mopping and sweeping
- Cleaning bathrooms
- Customer service-focused
- Deep cleaning expertise
- Infection Control
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
Certification
- ServSafe Food Handler's Certification
Timeline
Housekeeper
Servicon Systems
06.2022 - 09.2024
Dishwasher
Morrison Healthcare
01.2022 - 06.2022
Dietary Aide
Genisis Health Care
05.2019 - 08.2021
Manager's Assistant
McDonald's Restaurant
01.2005 - 09.2008
Manager
McDonald's Restaurant
05.2001 - 09.2008
Roosevelt High School
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