Yolanda Ramirez

Health Center Manager

Planned Parenthood Gulf Coast

10.2015 - Current

Achieved promotion to Health Center Manager after demonstrating leadership in providing efficient health center operations, quality patient care and building team morale as Assistant Health Center Manager.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Recognized for exceptional leadership in managing a diverse team of healthcare professionals, resulting in consistently high levels of performance and patient satisfaction. Received Tier 1 leader index scores on the last two Press Ganey employee engagement survey, 2019 and 2021.
Maintain open lines communication with staff, addressing any concerns or issues effectively, while actively requesting valuable input from team members in order to foster a positive work environment.
Collaborate with team members to fill staffing gaps across the health center, resulting in an efficient patient flow and enhanced care, while maintaining hands on experience in diverse roles from front office to back office to cashier.
Improve patient satisfaction by implementing efficient scheduling and appointment management systems, such as taking walk in patients, working in late patients and scrubbing the schedule.
Lead Health Center performance towards meeting productivity, revenue and patient visit goals and ensuring all team members are held accountable to customer service standards, leading to patient satisfaction and team cohesion.
Evaluate performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
Monitor patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services. Consistently received positive feed back from patients, received Health Center of the Year in 2018.
Ensure consistent delivery of high-quality patient care through regular meetings with health center team members where best practices are shared.
Championed diverse clinical research activities at the health center, in which increased patient participation and revenue.
Optimize space utilization within the facility to accommodate increasing patient loads while maintaining a comfortable environment for all visitors.
Oversee regulatory compliance efforts, ensure all team members maintain up-to-date knowledge of PPFA standards and facilitating necessary audits or inspections.
Keep team members updated on policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Order all pharmacy supplies and keep check on inventory levels.
Oversee adherence to cash management procedures in order to maintain accuracy of end of day reports and minimize any discrepancies.
Collaborate with Director of Operations to maintain daily operations, provide timely updates, strategic insights, decision making and fostering team alignment.

Assistant Health Center Manager

Planned Parenthood Gulf Coast

03.2010 - 10.2015

Assisted supervisor in meeting all health center goals.
Train and coordinate orientation for new team members.
Provided coverage for any staffing gaps in the health center.
Handled any patient issues and/or complaints.
Promoted and implemented clinical research in the health center.
Monitor health center procedures such as chart reviews.
Assisted supervisor in developing and implementing corrective action plans for any deficiencies found on audits.
Conducted team meeting as requested by supervisor.

Customer Service Supervisor

UTI Logistics

2003 - 02.2010

Oversaw customer accounts and streamlined the order generation process, boosting shipping efficiency and improving customer service.
Engaged customers through regular updates via phone and email, fostering strong relationships that led to excellent customer satisfaction and retention.
Collaborated with manger to lead a team of 5 customer service representatives, successfully boosting customer satisfaction by implementing training and streamlining workflow processes.

Summary

Overview

Work History

Health Center Manager

Assistant Health Center Manager

Customer Service Supervisor

Education

High School Diploma -

Skills

Languages

Timeline

Health Center Manager

Assistant Health Center Manager

Customer Service Supervisor

High School Diploma -

Similar Profiles

Taylor WareTaylor Ware

Annette VillarrealAnnette Villarreal

Erika SagreroErika Sagrero

Megan BoyumMegan Boyum

Emma StuckeyEmma Stuckey