Yolanda Randall
Sunnyvale,CA
Summary
On-Site Property Management Position that offers strong background in customer relations and communication.
Overview
21
21
years of professional experience
Work History
Chief Administrative Officer
Yolanda's Wellness LLC
Palo Alto, CA
01.2023 - Current
- Property Management Software
- Maintained accurate management software system
- Exercised good judgment by employing contemporary management principles and supervisory practices.
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
- Evaluated vendor contracts for cost-effectiveness, renegotiating terms as necessary to maximize value for the organization.
- Devised and presented business plans and forecasts to board of directors.
Private Caregiver
Donald Bloom Attorney At Law
Pacifica, CA
02.2012 - 06.2019
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Administered medication as directed by physician.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
House Director Sorority Chapter Kappa Kappa Gamma
Santa Clara University
Santa Clara, CA
07.2008 - 07.2010
- Improved communication between residents and staff by implementing feedback channels such as suggestion boxes or open forums.
- Streamlined daily operations for increased efficiency through effective scheduling and staff management.
- Recruited trained, and supervised staff members to maintain high-quality service standards in the residence.
- Implemented policies and procedures to improve overall house functionality, resulting in smoother daily routines for both staff and residents.
- Managed budgetary responsibilities, tracking expenses and optimizing resource allocation to meet facility goals.
Assistant Community Director
United Dominion Realty Trust
Santa Clara, CA
07.2003 - 01.2009
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Processed and submitted invoices to corporate.
- Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
Education
Business Administration And Management
West Valley College
Saratoga, CA06.2011
Skills
- Microsoft Office
- Administrative Support
- Oral and written communications
- Conflict and issue documentation
- Problem-solving skills
- Strategic Planning
References
References are available on request.
Timeline
Chief Administrative Officer
Yolanda's Wellness LLC
01.2023 - Current
Private Caregiver
Donald Bloom Attorney At Law
02.2012 - 06.2019
House Director Sorority Chapter Kappa Kappa Gamma
Santa Clara University
07.2008 - 07.2010
Assistant Community Director
United Dominion Realty Trust
07.2003 - 01.2009
Business Administration And Management
West Valley College