Accomplished Executive Administrator offering over 25 years of administrative experience reporting to C-Level executives. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Resourceful and detail oriented with experience in office logistics. Resilient organizational skills, extensive multitasking and communication skills, meticulous, strive in a fast pace environment, assertive, dependable and flexible.
Hi, I’m
Yolanda R. Cruz
Stroudsburg,PA
Summary
Overview
21
years of professional experience
Work History
Deloitte & Touché
Sr. Business Program Specialist – Hybrid-Operate
06.2017 - Current
Job overview
- Currently serve as the PMO for the US Offshore Fieldglass managed over 100 USI contractors
- Oversee projects, create SOWs, budget, approve timesheets, and manage Deloitte/vendor relationships
- Part of Fieldglass Focus group, contributing to tool improvements and the Storefront Migration
- Coordination of complex schedules
- Budget management
- Ensuring timely task completion
- Hybrid-Operate Contractors Report
- Input Contingent Workers spend for USI contractors
- Input Timesheet Data and provide transfer of Rupee to US dollars for contractors
- Update monthly Hybrid-Operate Executive Financials
- Overall management of busy calendar for the Advisory Strategy Chief Officer (manage scheduling, conflicts and use judgment on meetings that should be rescheduled based on urgency)
- Monitor Partner e-mail box and action items where appropriate - screen emails daily and after hours, bring important emails to Partner’s attention, add reminders for follow-up, complete meeting registrations, response to emails on Partners behalf where appropriate, and manage time & expenses
- Maintain and monitor travel schedule (domestic and international) – prepare detail itineraries, eliminate travel conflicts, arrange car service, lodging, book dinner reservations, and confirm client and non-client appointments
- Support Innovation team with multiple on-going projects (surveys, monthly budgets, and headcount reports)
- Help manage all events, including pre-event registration, creating name badges, running on-site guest check-in, consulting with venues regarding set-up, and troubleshooting event issues that may arise
- Plan all meetings including coordinating times, developing agendas, distributing agendas/meeting materials
- Schedule and manage all Strategy Leadership calls and arrange weekly, monthly and quarterly calls
- Handle sensitive and confidential information
- Communicate effectively building positive relationships with clients, assistants and internal staff
- Pay close attention to the needs of the Advisory CEO’s office scheduling needs and make the necessary changes to accommodate
Deloitte Risk & Financial Advisory
Sr. Executive Assistant to CEO
02.2016 - 06.2017
Job overview
- Primary representative of the Office of the CEO
- Provided strategic counsel to senior partners (U.S
- And global) and key leaders to coordinate complex meetings and initiatives
- Managed time-sensitive and highly confidential tasks in a high-speed business environment
- Facilitated project implementation, complicated calendar management, travel and expense details, event management and internal communications
- Monitored e-mail box and action items where appropriate - screened emails daily and after hours, bring important emails to CEO’s attention, added reminders for follow-up, and completed meeting registrations
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for one executive.
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for one executive.
Deloitte Advisory Senior Partner
Sr. Administrative Assistant
06.2012 - 01.2015
Job overview
- Provided administrative and business support to the Senior Partner of Strategy, Market Offering & Global Lead of Cyber Risk Security, back-up support to the Deloitte Advisory CEO and Chief Risk Officer, and other members of the Executive Leadership Team
- Extensive management of business and personal calendars – plan and schedule day-to-day meetings involving numerous telephone calls and emails to coordinate calendars internally and externally, manage travel schedule conflicts, arrange conference calls, schedule Executive Committee and Leadership Team Meetings, plan and book family vacations and events, and pro-actively communicate to Partner all schedule changes and conflicts daily and after hours
- Organized Partner day-to-day – gather and print relevant documents for meetings and calls, open conference calls, launch WebEx, initiate video conferences, and keep Partner on schedule
- Maintained and monitor travel schedule (domestic and international) – prepare detail itineraries, eliminate travel conflicts, arrange car service, lodging, book dinner reservations, and confirm client and non-client appointments
- Monitored Partner e-mail box and action items where appropriate - screen emails daily and after hours, bring important emails to Partner’s attention, add reminders for follow-up, complete meeting registrations, and response to emails on Partners behalf
- Organized and plan department meetings, conferences and events – secure suitable venues, audio/visual equipment, supplies, and meals
- Coordinated and provided onsite/offsite support at all Executive Committee and Leadership Team Meetings – travel with Executive and Leadership Teams
- Prepare routine correspondence – thank you notes, anniversary letters, itineraries, invites, and create meeting agenda
Level 3 Communications (previously Global Crossing)
Executive Assistant – Corporate Finance, CFO
02.2011 - 05.2012
Job overview
- Provided administrative and business support to the CFO
- Monitored email box and action items where appropriate
- Arranged and managed extensive domestic and international travel schedules – provided detailed itineraries
- Coordinated Finance Leadership Team staff calls, monthly meetings, offsite conferences, and dinners
- Handled invoice processing for Finance Team – consulting fees, purchase orders and reconciled American Express billing
- Recorded and maintained departments attendance records, time sheets and personnel files
- Gathered, prepared and distributed quarterly Finance books to Leadership Team and Board Members
- Approved and prepared expense reports for CFO, SVP and direct reports
- Pre-arranged offsite meetings venues – visit locations, handled onsite inspections and meeting room needs
- Organized, scheduled and managed high level interview process – arranged travel, and prepared agendas
- Provided admin support at all offsite executive meetings
Medtronic, Inc.
Sr. Administrative Assistant / Office Manager – Cardiac Rhythm Disease Management Division, East Coast Area Vice President
07.2009 - 02.2011
Job overview
- Provided administrative support to the East Coast Area Vice President
- Managed Vice President’s business calendar and domestic travel schedule
- Prepared and approved expense reports for AVP and direct reports
- Coordinated all Tri-Regional Leadership Team onsite/offsite meetings and bi-weekly calls
- Assembled and maintained Headcount Report, accountable for new hire and termination paperwork, office space, office maintenance, and office move
- Maintained all personnel files, attendance records, and approved time sheets
- Organized and oversaw Quarterly Award Luncheons – order awards, prepared invites and arranged speakers
Adecco Staffing / Sapphire Technologies
Executive Assistant – Temporary Assignments
01.2009 - 06.2009
Job overview
- Global Crossing, Corporate Finance – CFO | Medtronic, Inc., East Coast Area Vice President
Ricoh Americas Corporation, NJ
Sr. Executive Assistant / Office Manager – Chairman & Chief Executive Officer and Corporate Finance, Vice President (Executive Office)
06.2004 - 10.2008
Job overview
- Extensive management of business and personal calendars for the Chief Executive Officer
- Monitored email and voicemail box, and action items
- Prepared, managed, and approved expense reports for Chairman & CEO and all direct reports
- Arranged international and domestic travel, prepared detailed itineraries, and organized personal security
- Formulated routine correspondence, presentations and maintained Executive Office organizational charts
- Organized personal activities - private transportation, personal functions, family vacations, personal bills and banking
- Administered Asset Management within the Executive Office - laptops, cell phones, blackberries, printers and EZ pass
- Oversaw temporary workers assigned to the Executive Office and supervised two Administrative Coordinators - lunch breaks, overtime, time sheets, and revamped admin responsibilities to effectively work as a unit
- Managed Boardroom reservations - maintenance, scheduling, meeting materials, video conferences, and WebEx
- Human Resources Liaison: New hire and termination paperwork, conducted interviews, scheduled orientations, trainings, corporate credit cards applications, volunteered in Bring Your Daughter/Son to Workday and other company events
- Facility Department Liaison: new hire ID cards, new hire space and arranged department moves
- Previous administrative positions include RIL Resources (Aug 2003 – June 2004), Aventis (Sanofi) (Oct 2001 – Apr 2003), Salomon Smith Barney (Jan 1992 – Oct 2001), Paramount Communications (Jan 1989 – Dec 1991), and Peat Marwick (Dec 1985 – Dec 1988) - New York and New Jersey
Education
Technical Career InstituteNew York, NY
Associates Degree
01.1985
University Overview
Skills
- Project coordination
- Office management
- Initiative-driven approach
- Cross-functional teamwork
- Skilled in using Microsoft Office tools
- Analytical problem-solving
- Fostering collaborative connections
- Fieldglass management
- CURA management
Accomplishments
Accomplishments
- Collaborated with DAS team in the development of Fieldglass.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Sr. Business Program Specialist – Hybrid-Operate
Deloitte & Touché
06.2017 - Current
Sr. Executive Assistant to CEO
Deloitte Risk & Financial Advisory
02.2016 - 06.2017
Sr. Administrative Assistant
Deloitte Advisory Senior Partner
06.2012 - 01.2015
Executive Assistant – Corporate Finance, CFO
Level 3 Communications (previously Global Crossing)
02.2011 - 05.2012
Sr. Administrative Assistant / Office Manager – Cardiac Rhythm Disease Management Division, East Coast Area Vice President
Medtronic, Inc.
07.2009 - 02.2011
Executive Assistant – Temporary Assignments
Adecco Staffing / Sapphire Technologies
01.2009 - 06.2009
Sr. Executive Assistant / Office Manager – Chairman & Chief Executive Officer and Corporate Finance, Vice President (Executive Office)
Ricoh Americas Corporation
06.2004 - 10.2008
Technical Career Institute
Associates Degree
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