YOLANDA REED

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• Communicating courteously with customers by telephone, email, letter and the likes.
• Investigating and solving customers problems, which may be complex or long-standing, that have been passed on by customer service assistants or those I supervise.
• Keeping accurate records of discussions or correspondence with customers.
• Writing reports and improving customer service procedures, policies and standards for the organization or department.
• Meeting with other managers to discuss possible improvements to customer service.
• Delegating or ask questions about certain customer enquiries that needs indepth reply.
• Working fervently to meet company's with targets.
• Generating leads, building sustainable relationships where necessary.
• Building lasting relationships with clients and other customer service team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed customer service metrics while providing excellent and consistent virtual communication with little or no supervision.
• Taking part in training and other learning opportunities to expand my knowledge of company and position.
• Adhering to all company policies and procedures.