Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Reza

Yolanda Reza

Los Angeles,California

Summary

I am a self-motivated Cashier highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. I believe myself to be a very dependable Shiftlead offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains. I set performance goals for associates and holds associates accountable through ongoing and consistent coaching.

Overview

10
10
years of professional experience

Work History

Shift Lead

Alfred Coffee
Los Angeles , CA
01.2023 - Current
  • Coordinated daily operations to ensure smooth shift transitions and team performance.
  • Trained new employees on safety procedures and operational guidelines.
  • Managed inventory levels, ensuring adequate stock for daily operations.
  • Implemented efficiency improvements in workflow processes during shifts.
  • Resolved customer complaints promptly, maintaining a positive service environment.
  • Conducted regular equipment checks to ensure safe and efficient operation.
  • Assisted in the training of new employees.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Completed opening and closing duties to facilitate business operations.
  • Provided guidance and support to other team members as needed.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Delegated tasks to employees and monitored activities and task completion.
  • Ensured that all safety protocols were followed at all times.

Front End Team Lead

Erewhon market
Pacific Palisades, CA
09.2021 - 12.2022
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Welcomed large volume of guests and improved overall customer service.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Delegated work to 10 employees based on shift requirements, individual strengths and unique training.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

Maintenance Worker

Allied Universal Janitorial Services
Los Angeles, CA
10.2018 - 11.2021
  • Gathered and emptied trash cans and disposed of bags.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Dusted and wiped furniture and fixtures.
  • Followed strict schedules, cleaning according to facility usage and room availability.
  • Swept and power washed outside building to keep sidewalks and parking lot clean.
  • Reported interior and exterior maintenance needs to managers.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Moved equipment and furniture to thoroughly clean space.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Notified building managers about needed repairs to maintain public safety.

Cashier

Tacos El Gavilan
Los Angeles, California
08.2015 - 07.2017
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.

Education

High School Diploma -

Los Angeles High School Of The Arts
Los Angeles, CA
06.2001

Skills

  • Opening and Closing Procedures
  • Customer Service
  • Engaging with Diverse Customers
  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations
  • Building Customer Relationships and Loyalty
  • Fluent in English and Spanish
  • Safety and Cleanliness Standards
  • Store Policies and Procedures

Timeline

Shift Lead

Alfred Coffee
01.2023 - Current

Front End Team Lead

Erewhon market
09.2021 - 12.2022

Maintenance Worker

Allied Universal Janitorial Services
10.2018 - 11.2021

Cashier

Tacos El Gavilan
08.2015 - 07.2017

High School Diploma -

Los Angeles High School Of The Arts

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