Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yolanda Rios

Brownsville,TX

Summary

Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 21 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues. Flexible hard worker ready to learn and contribute to team success.

Overview

19
19
years of professional experience

Work History

Branch Manager

Mariner Finance LLC
Brownsville, TX
08.2021 - Current
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Managed staff scheduling, hiring and training processes.
  • Identified opportunities for process improvement initiatives within the branch.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Assisted other branches when needed during peak periods or special projects.
  • Conducted regular performance reviews for all employees in the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Monitored financial performance of the branch on a monthly basis.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Planned work schedules to maintain adequate staffing levels.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Verified cash by balancing cash drawers and maintaining cash count records.

Branch Manager

OneMain Financial
Brownsville, TX
05.2005 - Current
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Education

High School Diploma -

James Pace High School
Brownsville TX
01.1996

Skills

  • Excels in team leadership
  • People-oriented
  • Multi-tasking ability
  • Energetic
  • Excellent work ethic
  • Strategic planning
  • Dependable
  • Multilingual in English and Spanish
  • Employee training
  • Reliable
  • Excellent communication skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Branch Manager

Mariner Finance LLC
08.2021 - Current

Branch Manager

OneMain Financial
05.2005 - Current

High School Diploma -

James Pace High School

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Yolanda Rios