Yolanda Rios
Warwick,NY
Summary
Motivated Police Officer committed to serving and protecting citizens from crime and dangerous activities. Extensive conflict and crisis prevention training. Specializes in de-escalated situations to provide optimal outcomes for all involved individuals. Dedicated Police Officer talented at implementing safe security measures and conflict resolution techniques. Trained in preventive policing techniques to reduce community crime rates. Specializes in non-lethal intervention techniques to resolve potentially dangerous situations.
Overview
2026
2026
years of professional experience
Work History
Police Officer
NYPD
12.2020 - Current
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Responded promptly to activated alarms for fires and burglaries.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Organized and conducted photograph line-ups to isolate and identify suspects.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Used body force to break through barriers and search properties in question.
- Documented observations and actions by radioing information and completing reports.
- Led public safety meetings, disseminating valuable information regarding crime incidence and frequency.
- Pursued fleeing suspects on foot and in varying terrain.
- Conducted video and audio surveillance to support criminal research.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
Youth Coordinator - Options Progran
NYPD
2023 - Current
- Facilitator of the following curriculums inside schools- emotional intelligence, financial wellness, co facilitator of the womens entrepreneur curriculum
- Developed strong relationships with youth, fostering a supportive and inclusive environment.
- Maintained accurate records of attendance, participation rates, and program outcomes for reporting purposes.
- Enhanced youth engagement by designing and implementing creative programs and events.
- Created safe and positive environment conducive to learning and activities.
- Promoted a safe environment by enforcing policies related to conduct, safety procedures, and facility use guidelines during programming hours.
- Supervised activities and events for large groups.
- Recruited trained, and mentored volunteers to support various initiatives and activities.
- Facilitated open communication between parents/guardians and staff members to address concerns or challenges promptly.
- Served as a liaison between the organization, schools, families, and other stakeholders involved in youth programming.
Billing Representative
Good Samaritan Hospital
08.2019 - 12.2020
- Review bills sent to insurance companies for non or under payments
- Review denial reasons from insurance companies and rectify them
- Bill responsible party for charges
- Obtain full reimbursement with 2 week follow up
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Evaluated accounts for payment compliance and contacted customers.
- Assessed and resolved variances in accounts, databases and bills.
Substitute Teacher
Warwick Valley Central School District
09.2017 - 12.2020
- Organize assignments and complete assignments with students elementary through high school
- Follow guidelines of school
- Keeps safe environment in the classroom .
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Engaged students in discussions to promote interest and drive learning.
Englewood Hospital and Medical Center
03.2012 - 05.2016
- Responsible for verifying all inpatient admissions and updating patient databases, such as patient history system (Mckesson), hospital admissions system (Horizon net) and various other registration applications
- Provided administrative support by reviewing accounts for accurate registration information, verifying insurance information, obtaining necessary benefits and precertification
- Knowledgeable of healthcare insurance verification systems (Navinet and HDX ), Medicare verification system (OMEGA), financial system (Sieman) and various other billing applications
- Well versed in all state and federal regulations such as EMTALA and HIPAA requirements and accurately collected copayments and deductibles from patients
- Worked closely with all Patient Access and Revenue Cycle staff, Case Management,
- Nursing Services, Surgical Services, Labor and Delivery, and Emergency Department
- Clinical staff
- Served as a Spanish speaking translator between patients and doctors
EMT-B, SeniorCare EMS
04.2012 - 06.2014
- Respond to emergency and non emergency calls promptly
- Care for patients under protocols
- Accurate documentation of patient care
- Record, monitor and take vitals.
Assistant Manager
Advance Medical P.C
04.2010 - 03.2012
- Performed registration, admission, reception and discharge functions for all patients
- Verified patient insurance, processed Medicaid overrides, and when applicable changed
- PCP's (Primary Care Physician)
- Provided customer service support and managed both high volume calls and schedules
- Served as a Spanish speaking translator between patients and doctors
- Reviewed accounts for accurate registration information, verified insurance information obtained necessary benefits and precertification
- Obtained and accurately completed Medicare Secondary Payor (MSP) ABN forms, when applicable
Administrative Assistant
Bronx Eye Care Optometry
09.2008 - 01.2010
- Provided administrative support such as reviewing accounts for accurate registration information, verifying insurance information, obtaining necessary benefits and precertification
- Responsible for resolving customer complaints, issues and providing guidance
- Provided HR support by managing employee commission and payroll assistance
- Managed client screenings, including background checks such as criminal and work history
Human Resource Coordinator
Academy Caregivers
04.2007 - 10.2008
- Managed and maintain executives' schedules
- Responsible for client screening, including background checks such as criminal and work history
- Prepared invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database, or presentation software
- Assisted with workshops, departments presentations and event preparations
Receptionist
Merchants Cash
01.2006 - 02.2007
- Managed high volume of calls and resolved customer issues
- Provided administrative support such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings
Education
Methods of Intruction And Evaluatir Certified
NYPD
Bachelor's - Psychology
Southern New Hampshire University
New Hampshire04.2020
Associates - Business Administration
Taylor Business Institute New York
New York, NY04.2004
Skills
- HIPPA (10 years)
- CPT (8 years)
- EXCEL
- ICD-10
- Medical Billing
- Hospital Experience
- Microsoft office programs
- Type 40 45 wpm
- Working knowledge of ICD 10, CPT and HIPPA regulations
- Critical Thinking
- Problem-Solving
- Verbal and Written Communication
- Conflict resolution
- Collaborative learning
- Motivating students
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Police Officer
NYPD
12.2020 - Current
Billing Representative
Good Samaritan Hospital
08.2019 - 12.2020
Substitute Teacher
Warwick Valley Central School District
09.2017 - 12.2020
EMT-B, SeniorCare EMS
04.2012 - 06.2014
Englewood Hospital and Medical Center
03.2012 - 05.2016
Assistant Manager
Advance Medical P.C
04.2010 - 03.2012
Administrative Assistant
Bronx Eye Care Optometry
09.2008 - 01.2010
Human Resource Coordinator
Academy Caregivers
04.2007 - 10.2008
Receptionist
Merchants Cash
01.2006 - 02.2007
Bachelor's - Psychology
Southern New Hampshire University
Associates - Business Administration
Taylor Business Institute New York
Youth Coordinator - Options Progran
NYPD
2023 - Current
Methods of Intruction And Evaluatir Certified
NYPD
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