Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yolanda Roberts

Yolanda Roberts

Newport News,VA

Summary

Accomplished Sterile Processing Manager with a proven track record at Bon Secours Southside Medical Center, enhancing operational efficiency and team performance. Expert in sterile technique and inventory control, coupled with exceptional leadership qualities. Achieved significant process improvements and maintained stringent regulatory compliance, ensuring high-quality patient care and safety.

Skilled sterile processing professional with strong expertise in decontamination, sterilization, and surgical instrument management. Proven ability to lead teams, drive process improvements, and ensure compliance with industry standards. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Reliable and results-driven with commitment to maintaining high standards in sterile processing.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sterile Processing Manager

Bon Secours Southside Medical Center
09.2017 - Current
  • Collaborated with surgical teams to ensure timely delivery of sterile instruments and equipment for surgeries.
  • Managed a team of sterile processing technicians, providing ongoing training and support to ensure high-quality performance.
  • Served as a liaison between the sterile processing department and other hospital departments, fostering effective communication regarding instrumentation needs and issues.
  • Implemented a preventive maintenance program for sterilization equipment, reducing downtime and repair costs.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional growth.
  • Established a culture of continuous improvement within the department by encouraging staff input on workflow enhancements and process improvements.
  • Assisted in budget planning for the department, identifying cost-saving measures without compromising quality or patient care standards.

Sterile Processing Coordinator

Riverside Doctors' Hospital Williamsburg
03.2013 - 09.2017
  • Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
  • Managed high-volume data entry tasks, resulting in accurate and timely updates to company records.
  • Established strong working relationships with vendors, negotiating favorable terms for services rendered.
  • Coordinated cross-functional teams for seamless project execution and improved overall productivity.
  • Collaborated with colleagues on process improvement initiatives that increased accuracy while reducing processing timeframes.
  • Streamlined communication channels between departments to facilitate information sharing and reduce bottlenecks.
  • Actively participated in cross-training opportunities to develop a well-rounded understanding of company operations and better support various departments.
  • Implemented inventory control systems that reduced stock discrepancies and ensured accurate tracking of materials.
  • Reduced processing errors by implementing stringent quality control measures and providing staff training.
  • Maintained strict compliance with industry regulations, adhering to best practices for data security and privacy protection.
  • Delivered exceptional client service through prompt response times, attention to detail, and thorough follow-up on outstanding matters.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Kept high average of performance evaluations.
  • Expedited order fulfillment with meticulous organization and prioritization of daily tasks.

Certified Sterile Processing Coordinator

Riverside Regional Medical Center
04.2010 - 05.2013
  • Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
  • Monitored workflow progress regularly, reallocating resources as needed to maintain consistent operational performance levels across all projects.
  • Developed comprehensive reports for management, highlighting key performance metrics and areas for improvement.
  • Managed high-volume data entry tasks, resulting in accurate and timely updates to company records.
  • Implemented inventory control systems that reduced stock discrepancies and ensured accurate tracking of materials.
  • Maintained strict compliance with industry regulations, adhering to best practices for data security and privacy protection.
  • Boosted department morale by cultivating a positive work environment that fostered collaboration among team members.
  • Actively participated in cross-training opportunities to develop a well-rounded understanding of company operations and better support various departments.
  • Streamlined communication channels between departments to facilitate information sharing and reduce bottlenecks.
  • Delivered exceptional client service through prompt response times, attention to detail, and thorough follow-up on outstanding matters.
  • Established strong working relationships with vendors, negotiating favorable terms for services rendered.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for [Number] employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Certified Surgical Technologist

Riverside Regional Medical Center
06.2003 - 03.2010
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
  • Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
  • Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
  • Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Performed accurate instrument counts, preventing potential surgical complications due to retained items.
  • Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
  • Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.

Sterile Processing Technician

Riverside Regional Medical Center
09.2001 - 03.2003
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.

Education

High School Diploma -

Fieldale Collinsville High School
Collinsville, VA

Associate of Applied Science - Secretarial Science

Patrick Henry Community College
Collinsville, VA

No Degree - Nursing

Riverside School of Health Careers
Newport News, VA

Skills

  • Sterile technique expertise
  • Team leadership qualities
  • Documentation and recordkeeping
  • Inventory control
  • Process improvement strategies
  • Quality assurance management
  • Regulatory compliance
  • Performance evaluation techniques
  • Infection control practices
  • Critical thinking
  • Team leadership
  • Decision-making skills
  • Verbal and written communication
  • Safety procedures
  • Sterilization techniques
  • Infection control
  • Quality control
  • Adaptability
  • Aseptic techniques

Certification


  • Certified healthcare leaader ( CHL) HSPA 2025, 12

Sterile Processing

Certified Registered Central Sterile Technologist (CRCST) HSPA, 2005

Certified Surgical Technologist (CST) NTSB, 2003 Surgical Technologist

Timeline

Sterile Processing Manager

Bon Secours Southside Medical Center
09.2017 - Current

Sterile Processing Coordinator

Riverside Doctors' Hospital Williamsburg
03.2013 - 09.2017

Certified Sterile Processing Coordinator

Riverside Regional Medical Center
04.2010 - 05.2013

Certified Surgical Technologist

Riverside Regional Medical Center
06.2003 - 03.2010

Sterile Processing Technician

Riverside Regional Medical Center
09.2001 - 03.2003

High School Diploma -

Fieldale Collinsville High School

Associate of Applied Science - Secretarial Science

Patrick Henry Community College

No Degree - Nursing

Riverside School of Health Careers

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Yolanda Roberts