Yolanda Denise Robertson
Lancaster,TX
Summary
Proven Release of Information Specialist with a robust background at HealthMark Group, adept in information management and delivering exceptional customer service. Expert in HIPAA compliance and confidentiality, significantly enhancing data accuracy and patient trust. Skilled in document scanning and software knowledge, ensuring efficient and secure information handling.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Release of Information Specialist
HealthMark Group
Dallas, TX
06.2024 - Current
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Verified accuracy of released information prior to dissemination.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Responded promptly and professionally to customer inquiries via telephone or email.
Release of Information Specialist
Texas Health Resources
Arlington, TX
10.2016 - 05.2021
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Responded promptly and professionally to customer inquiries via telephone or email.
- Investigated discrepancies between requestor-provided authorization forms and actual patient record contents.
- Performed quality checks to drive accuracy of release, confidentiality and invoicing.
- Scanned charts after patient discharge to make charts available to requesters.
Insurance Verification Specialist
Ochsner Medical Center
New Orleans, LA
06.2010 - 08.2016
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
Education
Bachelor of Science - General Studies
Dillard University
New Orleans, LAAssociate of Applied Science - Funeral Service Management
Dallas Institute of Funeral Service
Dallas, TexasMedical Coding And Billing
Jarvis Christian College
Hawkins, TXSkills
- Information management
- Document scanning
- Confidentiality
- HIPAA compliance
- Software knowledge
- Medical billing
- Customer service
- Certified coding specialist
- Affidavit preparation
Certification
- Certified Coding and Billing Specialist
- Notary Public
- Certified Release of Information Specialists
Timeline
Release of Information Specialist
HealthMark Group
06.2024 - Current
Release of Information Specialist
Texas Health Resources
10.2016 - 05.2021
Insurance Verification Specialist
Ochsner Medical Center
06.2010 - 08.2016
Bachelor of Science - General Studies
Dillard University
Associate of Applied Science - Funeral Service Management
Dallas Institute of Funeral Service
Medical Coding And Billing
Jarvis Christian College
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