Yolanda Robinson

Deliver customers groceries order or products.

Deliver customers requests food orders etc.

Delivery meals and customers necessities in a timely manner.

• Oversaw warranty counseling process to manage expense controls.
• Made outbound calls to obtain account information.
• Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
• Collected deposits or payments and arranged for billing.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Improved customer service wait times to mitigate complaints.
• Developed strong relationships with customers by providing personalized assistance and support.
• Set up and activated customer accounts.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Provided emotional support to family members during difficult times.
• Reminded patients to take prescribed medications or nutritional supplements.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Educated patients on self-care techniques that would help them maintain their independence.
• Planned and served meals and snacks to patients according to prescribed diets.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Turned and repositioned bedridden patients to prevent bedsores.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Supported non-ambulatory residents in range of motion exercises.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Reported changes in patient conditions to registered nurse or physician.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Documented patient care services by charting in designated areas.
• Shaved and draped patients to prepare for surgery, treatment or examination.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Distributed drinking water and nourishment to residents.
• Transported residents within the facility as needed.
• Observed and reported unusual symptoms and changes to charge nurse.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
• Used mobility devices to transport patients.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Assisted residents in preparing for activities and social programs.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Answered patient call signals and signal lights to determine patients' needs.
• Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Answered patient call lights promptly and responded to requests appropriately.
• Helped residents walk with or without self-help devices.
• Monitored food intake and output as directed by nursing staff.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Delivered products to customer locations on time.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Displayed strong telephone etiquette, effectively handling difficult calls.

Made appointments for clients follow up appointments talk with their providers.

Update clients of their appointments and took clients to their appointments and to client’s houses

• Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Made phone calls to doctors office for clients appointments and health records etc

Made outbound calls to set up activities for clients We did daily activities