Yolanda Rodriguez
Pomona,KS
Summary
Organized Patient Service Representative with 23 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
23
23
years of professional experience
Work History
Patient Services Representative
Ottawa Family Physicians
06.2000 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Partnered with other departments to provide top-notch service to clients.
- Obtained prior authorization for [Type] procedures.
- Linked families to relevant community support to meet non-medical needs.
- Processed referral requests from patients, doctors and other health care professionals.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Responded to patient inquiries to offer timely updates regarding referral status.
Front Office Manager
Ottawa Family Physicians
10.2017 - 10.2019
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Valley High School
Gilcrest, CO1989
Skills
- Payment Collection
- Patient Greeting
- Demographics Information
- Medical Insurance
- Patient Registration
- Family Medicine
- Chart Pulling
- Insurance Information Collection
- Office Administration
- Reminder Calls
- Document Filing
- Patient Intakes
- Directing Callers
- Insurance Verification
- Medical Services Administration
- Customer Service
- Patient Engagement
- Appointment Confirmation
- Clinical Data Entry
- HIPAA Compliance
- Call Transfers
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Front Office Manager
Ottawa Family Physicians
10.2017 - 10.2019
Patient Services Representative
Ottawa Family Physicians
06.2000 - Current
High School Diploma -
Valley High School
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