Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Rodriguez

Oakland,CA

Summary

Hard working and reliable team player with over 10 years of excellent customer services skills. Creative, professional and multi-service beauty tech with years of cleaning experience. Proficient in time management and appointment making. I take pride in any job or service that I perform, guaranteeing client satisfaction and repeated business.

Overview

10
10
years of professional experience

Work History

Hair Braider

Cecy's Beauty Salon
01.2021 - 11.2022
  • Developed casual, daily hairstyles for convenience and style.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Demonstrated thorough knowledge of all salon products and services.
  • Braided women, men and children with the option of added synthetic hair.
  • Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
  • Contributed to a positive work environment by collaborating effectively with team members, sharing ideas, tips, and providing support when needed.
  • Adapted quickly to changing customer requests, demonstrating flexibility and creativity in designing unique hairstyles.
  • Pampered clients to increase repeat business.
  • Recommended products to extend life of braids.
  • Maintained regular client list and successfully handled walk-in customers.
  • Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
  • Styled locs, twist and extensions for up to 5 clients per day.
  • Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
  • Determined appropriate hair treatments based on conditions and textures.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

Housekeeping and Laundry Attendant

La Qunita
11.2021 - 06.2022
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
  • Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Responded to requests from patrons for linens and toiletries.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.

Cashier Assistant

7/11 Convenience Store
03.2015 - 12.2019
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Received and scanned in weekly/daily orders
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Trained new cashier team members in customer service and money handling processes.
  • Processed refunds and exchanges in accordance with company policy.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

YEP Youth Leader

Hayward Unified School District
06.2012 - 07.2016
  • Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
  • Provided emotional support for struggling youths, including one-on-one mentoring sessions where appropriate.
  • Helped clients navigate social services system and access needed resources.
  • Coordinated and led daily youth meetings, facilitating conversations and activities to promote team building and leadership development.
  • Assisted teachers in classroom activities as well as playground activities.
  • Mentored and coached youth in developing communication, problem-solving and decision-making skills.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
  • Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
  • Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.

Education

GED -

Five Keys Adult School
Oakland, United States
04.2024

Skills

  • Detail-orientated
  • Natural Hair Care
  • Time management abilities
  • Creativity and Originality
  • Appointment Coordination
  • Residential and Professional Cleaning Experience
  • Cash Handling
  • Laundry Experience
  • Organizational skills
  • Excellent Customer Service Skills
  • Multitasking Abilities
  • Professionalism

Timeline

Housekeeping and Laundry Attendant

La Qunita
11.2021 - 06.2022

Hair Braider

Cecy's Beauty Salon
01.2021 - 11.2022

Cashier Assistant

7/11 Convenience Store
03.2015 - 12.2019

YEP Youth Leader

Hayward Unified School District
06.2012 - 07.2016

GED -

Five Keys Adult School

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Yolanda Rodriguez