Yolanda Rodriguez
Mount Vernon
Summary
Diplomatic Customer Service professional with over 20 years experience versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction with efficient capacity to multi-task. Experienced in exceeding performance goals in fast-paced call center environments and well trained, driven and dedicated to providing highest level of customer service.
Overview
26
26
years of professional experience
Work History
Caregiver
FreedomCare
06.2022 - Current
- Assist my client with activities of daily living, promoting independence and quality of life.
- Contribute to a positive atmosphere for patients by using effective communication and active listening skills.
- Perform light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Build strong relationship with client to deliver emotional support and companionship.
- Assist with feeding and monitored intake to help patients achieve nutritional objectives.
At Your Service Agent
Marriott
09.1998 - 03.2022
- Responded to guests, including email and in-person inquiries while also managing high-volume of inbound and outbound customer calls to meet or exceed call speed, accuracy and volume.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Worked with room service, housekeeping, maintenance and security to meet all guest and external needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints to boost productivity.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
Education
Business Cerification -
Drake Business School
Skills
- Team collaboration
- Hospitality services
- Conflict management
- Guest service and assistance
- Listening skills
- Bilingual in English and Spanish
- Time management skills
- Strong organization skills
References
Available Upon Request
Timeline
Caregiver
FreedomCare
06.2022 - Current
At Your Service Agent
Marriott
09.1998 - 03.2022
Business Cerification -
Drake Business School
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