Yolanda Rodriguez
Mount Vernon
Summary
Diplomatic Customer Service professional with over 20 years experience versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction with efficient capacity to multi-task. Experienced in exceeding performance goals in fast-paced call center environments and well trained, driven and dedicated to providing highest level of customer service.
Overview
26
26
years of professional experience
Work History
Caregiver
FreedomCare
New York, NY
06.2022 - Current
- Assist my client with activities of daily living, promoting independence and quality of life.
- Contribute to a positive atmosphere for patients by using effective communication and active listening skills.
- Perform light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Build strong relationship with client to deliver emotional support and companionship.
- Assist with feeding and monitored intake to help patients achieve nutritional objectives.
At Your Service Agent
Marriott
New York, NY
09.1998 - 03.2022
- Responded to guests, including email and in-person inquiries while also managing high-volume of inbound and outbound customer calls to meet or exceed call speed, accuracy and volume.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Worked with room service, housekeeping, maintenance and security to meet all guest and external needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints to boost productivity.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
Education
Business Cerification -
Drake Business School
Skills
- Team collaboration
- Hospitality services
- Conflict management
- Guest service and assistance
- Listening skills
- Bilingual in English and Spanish
- Time management skills
- Strong organization skills
References
Available Upon Request
Timeline
Caregiver
FreedomCare
06.2022 - Current
At Your Service Agent
Marriott
09.1998 - 03.2022
Business Cerification -
Drake Business School