Yolanda Rollins
Chicago,USA
Summary
Dedicated healthcare professional with extensive experience in patient care and administrative support. Demonstrates attention to detail and effective communication while handling confidential information, ensuring quality and efficiency in all roles.
Overview
3
3
years of post-secondary education
30
30
years of professional experience
Work History
PC Technician
RML Specialty Hospital
Chicago, USA
09.2018 - Current
- Documented patient information in charts to ensure accurate medical records
- Performed accurate checks to maintain patient safety and care standards
- Bladder Scanning
- Assisted patients with bathing and personal hygiene to enhance comfort and dignity
- Making rounds
- Providing outstanding care for patients
License Tax Preparer
H&R Block
Chicago, USA
10.2009 - Current
- Prepared individual and business tax returns using H&R Block software.
- Reviewed client documents for accuracy and completeness during tax preparation process.
- Explained tax regulations and deductions to clients clearly and effectively.
- Prepared taxes seasonally, handled confidential information, typed documents, filed records, and provided Delivered professional customer service to clients.
- Managed seasonal tax preparation services.
Certified Nursing Assistant
WATERFORD NURSING HOME
08.2001 - Current
- Delivered compassionate nursing care to patients, assisting with grooming, feeding, vital sign monitoring, and effective communication with nursing staff.
- Supported residents in daily living activities, ensuring their personal hygiene and comfort.
- Providing adequate nursing care to patients such as ; Delivered compassionate care to patients Assisted patients with grooming and feeding, effective communication between nurses and nurse's assistant, range of motion, vitals, intake/output.
- Provided companionship and emotional support to residents, improving their overall well-being.
Certified Nursing Assistant
LEXINGTON HEALTH CARE CENTER
Streamwood, USA
11.1999 - 06.2001
- Providing adequate nursing care to patients such as ; Provided compassionate care to patients in various settings Assisted patients with personal grooming tasks to maintain hygiene, feeding, effective communication between nurses and nurse's assistant, range of motion, vitals, intake/output.
- Helped residents with daily living tasks, including bathing and dressing, to promote their independence.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for all residents and staff.
Clerical Office Assistant
LORETTA HOSPITAL
Chicago, USA
06.1996 - 08.1997
- Received incoming and outgoing calls, typed documents, filed paperwork, and prepared fliers.
- Managed patient records and ensured accurate data entry in hospital systems.
- Assisted with scheduling appointments and coordinating patient follow-ups efficiently.
- Processed incoming mail and distributed correspondence to relevant departments promptly.
Education
Associate of Science - License Practical Nurse
Verve College
Chicago, USA 06.2026 - 09.2026
Certificate - Certified Nurse Assistant
River Hills South Health Center
Milwaukee, WI 03.1998 - 04.1998
High School - Basic
Austin Community Academy High School
Chicago , IL 09.1991 - 06.1994
Skills
- IT Support
- Technical support
- Computer Troubleshooting
- Hardware Installation
- Network Maintenance
- Data Entry
- Technical Documentation
- Professional experience
Additional Information
License Tax Professional, Accounting, Typing (65 wpm), Data Entry (9800-10,000 keystrokes), Effective Communication skills (verbal & written), Filing, Caregiving, Grooming, Vital, Range of motion, Intake/Output, MS Word, Excel, PowerPoint, Outlook
Timeline
Associate of Science - License Practical Nurse
Verve College
06.2026 - 09.2026
PC Technician
RML Specialty Hospital
09.2018 - Current
License Tax Preparer
H&R Block
10.2009 - Current
Certified Nursing Assistant
WATERFORD NURSING HOME
08.2001 - Current
Certified Nursing Assistant
LEXINGTON HEALTH CARE CENTER
11.1999 - 06.2001
Certificate - Certified Nurse Assistant
River Hills South Health Center
03.1998 - 04.1998
Clerical Office Assistant
LORETTA HOSPITAL
06.1996 - 08.1997
High School - Basic
Austin Community Academy High School
09.1991 - 06.1994