YOLANDA ROSALES
Inglewood,CA
Summary
I was taught at a young age to do what I love and it will rarely feel like work. I love solving problems and using creativity to overcome challenges. I enjoy digging into the root cause of operational challenges to proactively address them.
I also enjoy building formative relationships while promoting a team environment remotely and onsite.
Even after 26 years, I still truly love what I do and it shows in the work I produce and the world class service I provide. Below are some of my career highlights. I look forward to sharing details about how I can best
serve and support your organization.
Overview
30
30
years of professional experience
Work History
Client Support Specialist / Project Manager
AT&T Communications
1997.05 - 2023.12
- Directed project workflows for broadband from inception to completion, ensuring cross-functional team engagement and risk mitigation
- Conducted in-depth research on complex and high-profile regulatory issues, industry trends, and relevant documents such as statutes, decisions, resolutions, and advice letters
- Supervised and promoted professional development, including job performance evaluations and timely performance appraisals. Set example for appropriate performance and ethical behavior, addressing performance problems promptly.
- Advised program upper management on procurement strategies and assisted in drafting project scopes
- Ensured successful rollout of wireless carriers' broadband networks, encompassing special access, switched access services, and other large-scale projects, while meticulously tracking critical milestones to maximize effectiveness
- Enabled visibility into performance metrics by developing carrier reports and reporting tools, thereby enhancing overall service quality.
- Monitored all program phases to integrate systems into new business frameworks
- Formulated and executed short and long-range policies and strategies for program implementation
- Managed service provisioning and maintenance issues for all Wireless Providers including project management of cell site requirements, resolution of customer escalations
- Enhanced service quality through performance measurement and reporting tool development
- Established operational and technical standards for business systems compliance
- Advised on external regulations impacting IT-supported functions and systems
- Developed strategic programs and systems based on thorough analysis and data insights
- Managed internal resources effectively to support organizational goals
- Ensured adherence to operational standards and procedures
- Provided high-quality client services, addressing concerns promptly and ensuring satisfaction
- Presented program strategies and findings to stakeholders and senior management
- Resolved complex issues related to program implementation and resource allocation
- Trained staff on client processes, risk management, and compliance practices.
Administrative Coordinator
Centinela Hospital
1994.01 - 1997.05
- Implemented programs to ensure policy and regulatory compliance, mitigate organizational risks and liabilities, and foster positive employee relations, resulting in high-performing workforce.
- Secured authorizations to meet insurance compliance requirements
- Verified and maintained accuracy of medical data
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Efficiently managed procurement processes from requisition through delivery, ensuring that all resources were available as needed for program activities.
Education
Bachelor of Arts - Psychology
California State University Dominguez Hills
Carson, CA05.1999
Skills
- Project Management and Planning
- Resource Allocation
- Change Management
- Creative Problem Solving
- Organizational Development
- Conflict Resolution
- Risk Management
- Stakeholder Engagement
- Strategic Planning
- Quality Assurance
- Implementation Management
- Technical Solutions Implementation
- Analytical Reporting
- Bilingual Proficiency (Spanish)
- Relationship Building
- Staff education and training
- Administrative and Office Support
- Customer Relationship Management (CRM)
- Product and service knowledge
- Database Management
- Compliance Training
- Policy Development
- Order Management
Timeline
Client Support Specialist / Project Manager
AT&T Communications
1997.05 - 2023.12
Administrative Coordinator
Centinela Hospital
1994.01 - 1997.05
Bachelor of Arts - Psychology
California State University Dominguez Hills
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