YOLANDA SALIDO-ESPINAL
WAMEGO
Summary
To obtain a position as a Network Administrator for the Riley County Police Department in which I can use my technical skills in the installation, configuration, operation, repair, maintenance, troubleshooting, and diagnosis of network services, computer hardware, peripheral equipment and software for the Department. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I have over 14 years of experience in various positions of increasing responsibility.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Manager
Lin Dental
08.2018 - Current
- Coordinate clinic and patient flow, manage patient schedules and accommodate walk-in patients
- Manage front and back-office tasks and ensure completion
- Problem solved issues related to clinic access and customer service
- Troubleshot computers for company users/increased flow of daily operations
- Coordinated computer equipment, software and network upgrades
- Training and policy implementation
- Determining patient eligibility for federal, state, or local administered benefits, such as: disability, education, housing, and medical benefits.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Referral Coordinator
US Healthworks
01.2015 - 01.2017
- Responsible for coordination of treatment and care between the attending physician and specialty clinics
- Served as liaison between the specialty clinic and the patient and tracked all referral progress using referral tracker to ensure appointments were kept and quality care was given
- Additional duties include coverage for front office, drug screen collector (certified), results reporter and interpreting for patients when no interpreter was available.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Conducted regular audits of referral records to maintain data accuracy and identify areas for improvement within the department.
Clinic Manager
SeaMar Community Health Centers
12.2013 - 10.2015
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Enhanced team performance by providing regular training and professional development opportunities.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Hired, trained and supervised employees to maintain team of high performers.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Administrative and IT
United States Air Force
10.2007 - 10.2013
- Command Support Staff
- Regional Area Records manager and trainer
- Executive assistant to multiple Commanding Officers
- Supervised and managed over $130K of computer equipment and 50+ personnel during domestic and overseas assignments
- Network Administrator, Client Support Administrator, and help desk operator at five different military installations worldwide
- Remedy system user
- Managed users, groups (security and distribution), computers, and printers on government network
- Created, managed, and documented LAN user accounts and managed shared drives
- Served as Information Assurance Officer with extensive experience in data entry, clerical and administrative duties.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Identified and immediately resolved issues with network devices.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA05.2024
No Degree - Computer Science And IT
Liberty University
Lynchburg, VA05.2024
No Degree - Criminal Justice
Green River Community College
Auburn, WANo Degree - Pre Requesites
Tacoma Community College
Tacoma, WA2017
Associate of Applied Science - Information Management
Community College of The Air Force
Montgomery, AL2013
Skills
- Office Administration
- File and Data Retrieval Systems
- Administrative and Clerical Support
- Microsoft Office
- Records and Database Management
- Diagnosis and Troubleshooting
- Network Maintenance
- Hardware and Software Installation
- Critical Thinking and Analysis
- System Upgrades
- Interpersonal and Written Communication
Certification
2007-2013
Languages
Spanish
Native or Bilingual
Timeline
Front Office Manager
Lin Dental
08.2018 - Current
Referral Coordinator
US Healthworks
01.2015 - 01.2017
Clinic Manager
SeaMar Community Health Centers
12.2013 - 10.2015
Administrative and IT
United States Air Force
10.2007 - 10.2013
Bachelor of Science - Criminal Justice
Liberty University
No Degree - Computer Science And IT
Liberty University
No Degree - Criminal Justice
Green River Community College
No Degree - Pre Requesites
Tacoma Community College
Associate of Applied Science - Information Management
Community College of The Air Force
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