Yolanda Samba Nabola
Stafford,Texas
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Restorer Home Health Agency
Philadelphia, PA
12.2018 - 06.2024
- Developed and implemented office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted in developing budgets for departmental expenses.
- Organized company events including holiday parties, team building activities .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Coordinated meetings, conferences, travel arrangements and department activities.
Assistant Supervisor
City Of Philadelphia
Philadelphia, PA
01.2014 - 12.2021
- Reviewed employee performance and provided ongoing feedback and coaching to drive the organization performance improvement: Also reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
Education
Bachelor of Science in Healthcare Service Management -
Thomas Jefferson University
Philadelphia, PA05.2021
Allied Health -
Community College of Philadelphia
Skills
- Inventory Control
- Team Supervision
- Customer Service
- Operations Management
- Compliance Monitoring
- Administrative Support
- Staff Management
- Staff hiring
- Employee Supervision
- Policy Development and implementation
- Regulatory Compliance
- Employee Training
- Meeting planning
- Scheduling Coordination
Certification
- Certified Nursing Assistant, Pennsylvania, 2014-01-01
- PA driver license, 2014-01-01
Advocacyactivities
- Provided physical, emotional, social, and spiritual support to members of my local church community.
- Direct the singing ministry to promote healing and instill hope.
- Serve as a Sunday school teacher and provide physical, social, and spiritual support to children in my local community church.
- Participate in cooking and sharing food for international students at Lincoln University to encourage students to focus on their academics.
- Assist in organizing and execute annual Pennsylvania choir conferences.
- Member of NSLS (National Society of Leadership Success)
- Participated in SNTs (Success Network Team) with other classmates at Thomas Jefferson University. These meetings served to encourage students to stay focused on projects and life’s goals.
Covidrelatedactivities
- Door to door delivery of food and household items to families in my local church community during the covid pandemic
- Serve as mentor to my kids and other youths in my church community in fundraising project to assist in mitigating the impact of COVID-19 pandemic in African Countries
- Worked throughout the pandemic and volunteered for overtime when my employer was short-staffed due to COVID-19 cases among employees.
Researchinterests
- Emerging Issues in Healthcare (Mental Health)
- Leadership Theory & Ethical Practice (Leadership Case analysis)
- Participate in group projects in developing strategic planning & strategic marketing as applied to health service organizations.
- Familiar with SWOT Framework in the Healthcare Sector.
Trainingcertificates
- Certified Professional Medical interpreter (BRIDGING THE GAP), 03/01/2016
- Certified Nursing Assistant, 05/01/2014
- Certified Home health aide, 09/01/2013
Languages
- English, Advanced
- Spanish, Advanced
- French, Reading, Speaking
Volunteer Experience
DLBC Inc., Philadelphia, PA, True
Languages
English
Full Professional
Spanish
Full Professional
French
Elementary
References
References available upon request.
Timeline
Office Manager
Restorer Home Health Agency
12.2018 - 06.2024
Assistant Supervisor
City Of Philadelphia
01.2014 - 12.2021
Bachelor of Science in Healthcare Service Management -
Thomas Jefferson University
Allied Health -
Community College of Philadelphia
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