Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Samora

Albuquerque,NM

Summary

Driven by a strong work ethic and excellent communication skills, I significantly enhanced client retention and satisfaction at Sublime Hair Studio. Specializing in personalized consultations and efficient salon operations, I boosted sales and fostered a loyal customer base through outstanding service and meticulous attention to detail.

Overview

30
30
years of professional experience

Work History

Hairdresser

Hair By Yoli/ Self Employed
05.2012 - Current
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.

Salon Manager

Sublime Hair Studio
01.2012 - 12.2022
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Delegated workplace responsibility to appropriate staff.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Commission Stylist

Sublime Hair Studio
09.2009 - 05.2012
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.

Carhop Server

Twin Connie Drive In
03.1994 - 06.2009
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Balanced orders on trays and delivered them to cars.
  • Answered guest questions and promoted special products.
  • Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.

Bar Waiter

Kelley’s Bar & Grill
07.2002 - 08.2006
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Education

Cosmetology

Clovis Community College
Clovis, NM
05.2009

High School Diploma -

Clovis High School
Clovis, NM
05.1996

Skills

  • Excellent communication and organization skills, take direction well, and works well with others
  • Strong work ethic demonstrated by dedication, ability to learn new systems, time management, and scheduling
  • Accustomed to work on multiple taskis simultaneously

Timeline

Hairdresser

Hair By Yoli/ Self Employed
05.2012 - Current

Salon Manager

Sublime Hair Studio
01.2012 - 12.2022

Commission Stylist

Sublime Hair Studio
09.2009 - 05.2012

Bar Waiter

Kelley’s Bar & Grill
07.2002 - 08.2006

Carhop Server

Twin Connie Drive In
03.1994 - 06.2009

Cosmetology

Clovis Community College

High School Diploma -

Clovis High School

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Yolanda Samora