Yolanda Sanchez
Dallas ,TX
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LCDC-Intern
Youth 180 Tx
03.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collaborated with multidisciplinary teams to assess client needs and develop appropriate interventions.
- Implemented evidence-based practices for effective case management and service delivery.
- Supported clients in achieving their goals by providing resources, referrals, and advocacy services.
- Built rapport with diverse populations through active listening skills and cultural sensitivity.
- Facilitated support groups for individuals dealing with addiction.
Administrative Program Assistant
Children's Health Dallas
05.2016 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed, edited and typed complex memos and reports with job-related software.
- Reduced financial discrepancies by accurately obtaining insurance authorizations for high dollar medication.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Developed effective scheduling processes to achieve production objectives.
- Provided reminder calls to clients prior to scheduled visits.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Notified ordering providers of denied authorizations.
- Coordinated resolutions for issues and appealed denied authorizations.
- Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
- Verified patient's insurance eligibility prior to appointment date for payment purposes.
Social Work Internship
Youth 180 Tx
08.2023 - 12.2023
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Cofacilitated groups with teens and parents.
Education
Bachelors of Social Work - Social Work
The University of Texas At Arlington
Arlington, TX05.2025
Associate of Science - Social Work
Dallas College
Dallas 05.2023
Skills
- Computers and Technology
- Resource Coordination and Allocation
- Schedule Management
- Judgment and Decision Making
- Multitasking and Time Management
- Professional and Courteous
- Bilingual in Spanish and English
- Highly Efficient and Productive
- Critical Thinking
- Interpersonal and Social Skills
Certification
CMBHS SUD Training
CYT Certified
Timeline
LCDC-Intern
Youth 180 Tx
03.2024 - Current
Social Work Internship
Youth 180 Tx
08.2023 - 12.2023
Administrative Program Assistant
Children's Health Dallas
05.2016 - Current
Bachelors of Social Work - Social Work
The University of Texas At Arlington
Associate of Science - Social Work
Dallas College
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