YOLANDA SANCHEZ
Jersey City
Summary
Energetic and personable with knack for problem-solving and passion for helping others. Possesses foundational knowledge in customer service and conflict resolution, and demonstrates strong communication and organizational skills. Committed to delivering exceptional support and fostering positive client relationships to drive success.
Overview
8
8
years of professional experience
Work History
Support Coordinator
Jewish Family Service of MetroWest NJ
01.2023 - Current
- Manage high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborate with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Facilitate resource referrals to connect clients with community organizations and programs.
- Ensure compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conduct client assessments to gather information on their strengths and needs.
- Maintain detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Engage in community outreach activities to raise awareness about available services and resources.
- Foster partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Implement crisis intervention strategies to address immediate needs and ensure safety.
- Serve as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Enhance team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
Administrative Coordinator
JSDD WAE Center
06.2018 - 12.2022
- Entered data accurately and efficiently into company databases.
- Coordinated and executed successful events from start to finish.
- Delivered exceptional customer service to exceed client expectations.
- Scheduled meetings with key stakeholders to ensure maximum efficiency.
- Maintained office organization to streamline workflow and productivity.
- Kept detailed records up to date for easy access and reference.
- Answered phone calls and responded to inquiries from families, programs, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Facilitated successful audits by maintaining impeccable financial and operational records.
Executive Assistant
PID Floors
12.2016 - 11.2017
- Generated, updated, and printed quotes/invoices for sales representatives using QuickBooks
- Applied payments to existing pending orders
- Managed company's marketing material and insights such as Google AdSense, Yelp, BBB, LinkedIn, Facebook, and charitable associations
- Produced, updated, and printed product labels for material display
- Sent samples to potential clients
- Assisted with accounts payable
Education
BA - Business Administration
University of Arizona - Global Campus
12.2021
AAS - Computerized Office Technology Computer
Monroe College
01-2003
Skills
- Developmental Disabilities Experience
- Administrative Experience
- Digital Marketing
- Social Media Management
- Crisis Intervention
- Office Management
- Case Management
- Social Work
- Project management
- Administrative management
- Appointment scheduling
- Executive support
Willing To Relocate
Charlotte, NC
Personal Information
Authorized To Work: US
Timeline
Support Coordinator
Jewish Family Service of MetroWest NJ
01.2023 - Current
Administrative Coordinator
JSDD WAE Center
06.2018 - 12.2022
Executive Assistant
PID Floors
12.2016 - 11.2017
BA - Business Administration
University of Arizona - Global Campus
AAS - Computerized Office Technology Computer
Monroe College
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