Yolanda Saucedo
Cathedral City,CA
Summary
Independent individual with customer service and sales experience. Optimistic, eccentric, and delightful doesn't hesitate improve as a team leader to handle multi-tasks, training new employees about the company policies . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A candidate that's bilingual interacting with customers who doesn't speak the language is willing to help with a positive attitude. Ensuring to keep a safe and creative workplace with other employees to achieve team leader goals . Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Airline Customer Service Agent
American Airline
06.2021 - Current
- Assisting ticketed passengers to check in luggage's and print boarding
- Acquire passenger correct documentation for international travel
- Provide assistance in rebooking if cancellation or delay flight
- Escorted handicapped passengers from terminal to aircraft.
- Ensure customers have assign seats, accommodate special services
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored security and maintained operational protocols.
- Confirmed all carry-on items met federal guidelines.
Sale Lead
Tokyo Japanese Lifestyle Store
10.2017 - 01.2020
- Maintained records related to sales, returns and inventory availability
- Engage with customers to effectively build relationships
- Assisted customers by answering questions and requests
- Operated cash register for cash and credit card transactions with 100 % accuracy
- Answered questions about store policies and concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Sale Associate
Macy’s
06.2016 - 08.2017
- Applied security and loss prevention training to reduce store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Tracked stock using company inventory management.
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Engaged with customers to build lasting relationship
- Generated new sales leads to achieve and exceed monthly sales goals
Education
Communication
California State University of San Bernardino
San Bernardino, CAHigh School Diplomatic -
Cathedral City High School
Cathedral City, CA06.2015
Skills
- Proficient in Microsoft Word
- Critical Thinking
- Computer Skills
- Multi-tasking
- Active Listener
- Problem-solving
- Team work
- Reservation Confirmation
- Flexible Schedule
- Staff Training
Timeline
Airline Customer Service Agent
American Airline
06.2021 - Current
Sale Lead
Tokyo Japanese Lifestyle Store
10.2017 - 01.2020
Sale Associate
Macy’s
06.2016 - 08.2017
Communication
California State University of San Bernardino
High School Diplomatic -
Cathedral City High School
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