Yolanda Savko
Beaver Falls,PA
Summary
Driven Admissions Director with a proven track record at Avalon Care Center, excelling in customer service and database management. Demonstrated success in building referral partnerships and streamlining resident intake processes. Skilled in effective communication and team collaboration, significantly enhancing patient advocacy and operational efficiency. Strengths include facilitating, managing and maintaining tracklogs, and advocating for patient-specific needs and concerns.
Overview
18
18
years of professional experience
Work History
Office Manager
ANewrx
01.2007 - 03.2013
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Strengthened relationships with healthcare providers by maintaining open communication channels regarding shared patients.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Trained new personnel regarding company operations, policies and services.
- rovided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Entered and processed patients' prescriptions into internal system.
Admissions Director
Avalon Care Center
06.2013 - Current
- Maintained a high level of customer service with residents, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Developed and maintained strong working relationships with hospitals, acute rehabilitation facilities, home health and hospice agencies to build strong referral partners in the community.
- Liaised with residents, families and support departments to adequately plan for resident short-term rehabilitation or long-term care needs.
- Evaluated and screened patients to determine needs for appropriate placement to assist in achieving desired outcomes.
- Prepared weekly reports outlining referral, admission, and discharge data
- Completed administrative resident intakes, insurance verifications
- Coordinated with residents and families regarding completion of admission paperwork, review of insurance coverage, and medical assistance process.
- Assisted social services department in discharge planning by identifying prior level of function and support to determine needs at time of discharge.
Education
Bachelor of Science - Health Administration
Robert Morris University
Coraopolis, PA05.1997
Skills
Registration paperwork
Instructional planning
Higher Education Knowledge
Database Management
Customer Service
Time Management
Excellent Communication
Team Collaboration
Effective Communication
Patient Advocacy
Timeline
Admissions Director
Avalon Care Center
06.2013 - Current
Office Manager
ANewrx
01.2007 - 03.2013
Bachelor of Science - Health Administration
Robert Morris University
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