Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Serrano

Summary

Self motivated, highly organized and focused individual. Dynamic, energetic and highly experienced in property management with solid history of success. Exceptional interpersonal skills with the ability to train and motivate others with a strong emphasis on customer service.

Overview

6
6
years of professional experience

Work History

Assistant Property Director

RAM Partners LLC
04.2021 - Current


  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Prepared detailed reports on property performance metrics for weekly review meetings.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.

Leasing Manager

The Related Group
01.2018 - 04.2021
  • Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Streamlined the leasing process for efficiency by implementing an online application system.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Prepared detailed daily reports for property owners, ensuring transparency and accuracy in all transactions.
  • Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted regular inspections of both interior and exterior of properties for damage and cleanliness.
  • Coordinated appointments for showings of the community.

Education

High School Diploma -

Chamberlain High School
Tampa, FL
05.2016

Skills

  • Business Development
  • Logistics Management
  • Budget Control
  • Event Planning
  • Social Media Management
  • Conflict Resolution
  • Leadership Development
  • Rules and Regulations
  • Strategies and Goals

Timeline

Assistant Property Director

RAM Partners LLC
04.2021 - Current

Leasing Manager

The Related Group
01.2018 - 04.2021

High School Diploma -

Chamberlain High School

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Yolanda Serrano