Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Simmons

Johns Island,SC

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 80% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

29
29
years of professional experience

Work History

Patient Access Service Specialist

MUHA
06.2006 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Prepared patient identification band and completed admissions papers.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Collected and validated patient demographics and insurance information.

Medical Office Manager's Assistant

Ravenel OB/GYN
02.1997 - 06.2006
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Registered and verified patient records before triage with most up-to-date information.
  • Answered phone calls and messages for 1-physician OB|GYN medical facility, scheduling appointments, and handling patient inquiries

Medical Office Supervisor

West Ashley OB/GYN
06.1994 - 02.2006
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Reviewed and sent medical records to other physicians upon request.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Aided with prescription refill requests.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Managed appointments, registrations and patient relations in busy OB/GYN office.

Education

Associate of Science - Medical Coding And Billing

Anthem College - Phoenix
Phoenix, AZ
06.2008

Certificate - Medical Assistant

Watterson College
Charleston, SC
10.1993

High School Diploma -

St. Johns High School
Johns Island, SC
06.1989

Skills

  • Demographics Information
  • Verifying Eligibility
  • Co-Payment Collection
  • Deductible Collection
  • Customer Satisfaction
  • Patient Registration
  • Phone and Email Etiquette
  • Patient Scheduling
  • Patient Contact
  • Verbal and Written Communication

Timeline

Patient Access Service Specialist

MUHA
06.2006 - Current

Medical Office Manager's Assistant

Ravenel OB/GYN
02.1997 - 06.2006

Medical Office Supervisor

West Ashley OB/GYN
06.1994 - 02.2006

Associate of Science - Medical Coding And Billing

Anthem College - Phoenix

Certificate - Medical Assistant

Watterson College

High School Diploma -

St. Johns High School

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Yolanda Simmons