Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Slaughter

Tampa,FL

Summary

Talented customer service professional skilled at completing daily assignments and contributing to team success. Always willing to take on challenges. Adapts quickly to new needs and policies. Professional, dependable and self-motivated always focused on helping the business achieve short-term and long-term goals.

Overview

11
11
years of professional experience

Work History

Physician Support Specialist 1

Tampa General Hospital Bariatric Center
Tampa, FL
01.2022 - Current
  • Performed patient check in and out at #! rated Bariatric Center in Tampa Bay
  • Managed over 50 calls at Tampa General Hospital Bariatric Center using Cisco
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Worked with bariatric patients to understand needs and provide excellent service
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Received and processed patients payments for services using EPIC systems in person as well as over the phone.

Covid Res. Spec. Immediate/WMS Care POS

Vidant Medical Group
Ahoskie, NC
01.2021 - 12.2021
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Register patients for Covid vaccines.
  • Register patients for Covid testing.
  • Answer multi-line telephone.
  • Schedule patients for services within Immediate Care and Women's Care offices.
  • Check-in and check-out patients within Immediate Care and Women's Care offices.
  • Enter patient data for Covid testing specimens.
  • Review and enter specimen data into laboratory information systems.
  • Identify and label specimens.
  • Package specimens for pickup by Vidant courier.

COVID-19 Screener

Vidant Roanoke Chowan Hospital
Ahoskie, NC
12.2020 - 01.2021
  • Work independently with minimal direct supervision
  • Run or move quickly during the course of a shift
  • Read and comprehend signage text, computer screens, and mobile device screens
  • Operate a Thermal/Handheld scanner
  • Provide private screening communications in accordance to HIPAA guidelines

Personal Shopper

Amazon
Virginia Beach, VA
02.2020 - 06.2020
  • Provided excellent customer service by utilizing a hand-held scanner to fulfill clients specific merchandise request.
  • Helped team handle high-volume work by prioritizing by delivery times and organizing packages by zip codes.

Sortation Associate

Amazon
Chesapeake, VA
11.2019 - 12.2019
  • Sorted parcels into assigned bins based on destinations.
  • After sorting the parcels place bins on carts staged in designated delivery areas.

Machine Operator

Unilever Lipton Tea
Suffolk, VA
01.2014 - 04.2015
  • Ensured the tea machines are running properly and to the full capacity.
  • Ensured quality checks are completed every hour making sure tea boxes are correctly time stamped and dated.
  • Remove any damaged boxes from the conveyor belt.
  • Changed cellophane wrap, palletize and shrink wrap if needed.
  • Boosted efficiency by troubleshooting and problem solving when machines are jammed or not functioning properly.
  • Wore proper PPE at all times..

Team lead

Unilever Lipton Tea
Suffolk, VA
10.2013 - 01.2014
  • Elevated team performance with expert training of new employees.
  • Demonstrated how to use the machines correctly to the new hires.
  • Filed & organized paperwork.
  • Issued uniforms, safety glasses, hard hats & safety gloves to employees.

Cashier/Stock Associate

Dollar General
Gatesville, NC
03.2011 - 04.2013
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Increased sales by offering advice on purchases and promoting additional products.

Service Writer /Auto Receptionist

Walmart
Elizabeth City, NC
07.2004 - 12.2009
  • Provided excellent customer service by answering multi-line telephone and provide quotes for services.
  • Greeted customers as they enter and exit the building.
  • Opened and close work area.
  • Prepared service orders, including documenting concerns, estimating time, and costing out services.
  • Updated records with all interactions and customers transactions.
  • Contributed to billing accuracy by determining charges for services requested, processing payments for services rendered.

Education

Certification of Completion - Medical Front Office Specialist

Medcerts.com
Livonia, MI
10.2020

High School Diploma -

Gates County Senior High School
Gatesville, NC
06.2004

Skills

  • PAS Skills
  • EMR Skills
  • Cisco Phone System
  • Health Span
  • Insurance Verification Experience
  • Patient Scheduling Experience
  • Registration Experience
  • Clinic Patient Scheduling
  • Clinic Patient Registration
  • Typing Skills 30 WPM
  • Time Management
  • Customer Relations
  • Service Oriented
  • Microsoft PowerPoint, Excel and Word
  • Specimen Processor

Timeline

Physician Support Specialist 1

Tampa General Hospital Bariatric Center
01.2022 - Current

Covid Res. Spec. Immediate/WMS Care POS

Vidant Medical Group
01.2021 - 12.2021

COVID-19 Screener

Vidant Roanoke Chowan Hospital
12.2020 - 01.2021

Personal Shopper

Amazon
02.2020 - 06.2020

Sortation Associate

Amazon
11.2019 - 12.2019

Machine Operator

Unilever Lipton Tea
01.2014 - 04.2015

Team lead

Unilever Lipton Tea
10.2013 - 01.2014

Cashier/Stock Associate

Dollar General
03.2011 - 04.2013

Service Writer /Auto Receptionist

Walmart
07.2004 - 12.2009

Certification of Completion - Medical Front Office Specialist

Medcerts.com

High School Diploma -

Gates County Senior High School

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