Hi, I’m
Yolanda Smith
Registered Medical Assistant
Paterson ,NJ
Summary
Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, clerical support and supporting diagnostic processes through laboratory testing, electrocardiograms and medication administration. Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
years of professional experience
2
Certification
Work History
Advanced Cardiology And Primary Care
Registered Medical Assistant
05.2023 - Current
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Documented vital signs and health history for patients in clinic and hospital environments.
Parsippany Medical Group
Registered Medical Assistant
06.2003 - 04.2023
Job overview
- Sanitized, restocked, organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in medical practice environment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called, ePrescribed and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks, blood draws and electrocardiograms.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Prepared lab specimens for diagnostic evaluation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
Mc Management
Customer Service Representative
04.1994 - 02.2002
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided back up for customer service managers.
- Entered orders into computer database system.
United Stated Army Reserve
Medical Supply Specialist
03.1990 - 11.1996
Job overview
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Unload, transport and stored goods.
- Moved shipment materials to and from designated areas.
- Sorted and delivered materials to different work areas and staff.
St Joseph's Hospital Day Care
Day Care Assistant
06.1991 - 05.1994
Job overview
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
Education
Cittone , Paramus, NJ
RMA from Registered Medical Assistant
03.2003
Eastside High School , Paterson, NJ
High School Diploma
06.1989
Skills
- Clinical and Operational Judgement
- Clerical Support
- Routine Laboratory Testing
- Operating EKG Equipment
- Updating Medical Records
- Multi-Line Telephone System Operation
- Exam Room Preparation
- Processing Specimens
- Administrative Duties
- Pharmacy Relations
- Medical Histories and Vital Statistics
- Blood and Tissue Collection
- Height and Weight Measurement
- Patient Escorting
- Performing EKGs
- EMR Systems
- Customer Service
- Pulse Oximetry
- Vaccination Administration
- Recording Vital Signs
- Phlebotomy
Certification
- RMA - Registered Medical Assistant
- BLS
Timeline
Registered Medical Assistant
Advanced Cardiology And Primary Care
05.2023 - Current
Registered Medical Assistant
Parsippany Medical Group
06.2003 - 04.2023
Customer Service Representative
Mc Management
04.1994 - 02.2002
Day Care Assistant
St Joseph's Hospital Day Care
06.1991 - 05.1994
Medical Supply Specialist
United Stated Army Reserve
03.1990 - 11.1996
Cittone
RMA from Registered Medical Assistant
Eastside High School
High School Diploma
- RMA - Registered Medical Assistant
- BLS
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