Yolanda Smith
Charlotte,North Carolina
Summary
Dynamic Accounts Assistant with proven expertise at United Mailing Services, enhancing customer satisfaction through proactive problem-solving and effective complaint resolution. Skilled in Microsoft Excel and time management, I successfully implemented training programs that improved employee retention and overall performance, while consistently achieving project goals on time and within budget.
Overview
11
11
years of professional experience
Work History
Accounts Assistant
United Mailing Services
05.2014 - 03.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Inkjet Specialist
United Mailing Service
05.2014 - 03.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
High School Diploma - Basics
West Mecklenburg High School
Charlotte, NC06.1994
Skills
- Microsoft Excel
- Ledger and journal entries
- Bank reconciliation
- Time management
Timeline
Accounts Assistant
United Mailing Services
05.2014 - 03.2025
Inkjet Specialist
United Mailing Service
05.2014 - 03.2025
High School Diploma - Basics
West Mecklenburg High School
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