Yolanda Smith
Akron
Summary
To obtain a full tine position as a library professional with extensive experience in information organization, digital cataloging, and community engagement. Strong ability to collaborate within teams and adapt to evolving needs while consistently achieving targeted outcomes. Proven expertise in managing diverse collections and delivering exceptional user services that enhance community access to resources. Committed and adaptable, poised to make a significant impact in a dynamic library environment.
Overview
19
19
years of professional experience
Work History
Correctional Officer
Grafton Correctional Institute
2500 S. Avon Belden Rd. Grafton OH 44044
11.2021 - Current
- Enforced institutional regulations and policies to maintain safety and security of facility.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted regular inspections of inmate housing units to ensure compliance with safety standards.
Owner
Little Dreamers Daycare
1267 Dietz Ave
12.2011 - 04.2017
- Developed and implemented early childhood education programs tailored to developmental milestones.
- Managed daily operations, ensuring compliance with state regulations and licensing requirements.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
Technician
Teleperformance USA
05.2007 - 02.2009
- My responsibilities were assisting customers with technical issues with their cable services.
- Handled high volume of inbound calls, addressing customer inquiries efficiently and accurately.
- Resolved technical issues for diverse software and hardware products, ensuring customer satisfaction.
Education
The University of Akron
Akron, Ohioundefined
Stark State College
Canton, Ohioundefined
East High School
Akron, OhioSkills
- Microsoft Word
- PowerPoint
- Microsoft Excel
- Great Communication skills
- First aid training
- Conflict resolution skills
Timeline
Correctional Officer
Grafton Correctional Institute
11.2021 - Current
Owner
Little Dreamers Daycare
12.2011 - 04.2017
Technician
Teleperformance USA
05.2007 - 02.2009
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Stark State College
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East High School
The University of Akron