Yolanda Soto-Diaz

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Service-oriented Front Desk Agent of experience providing unparalleled service to guest of experiences. Well-versed in managing reservations and group events, with proficiency as well as bilingual. Experience in guest reception and customer service. Delivered prompt and effective response to guest and complaints to drive satisfaction and repeat clientele. Dependable and punctual,consistently arriving to work prepared and on time. Good multitasking,planning and communication skills. Upbeat to learned and work.