Yolanda Stanfield
Greensboro,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
37
37
years of professional experience
Work History
Bakery Assistant
The Fresh Market
03.2021 - Current
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided valuable feedback to the baking team regarding product quality, taste, and presentation for continuous improvement purposes.
- Created positive customer experiences by greeting each individual warmly upon entering the store.
Lead Hostess
Blue Agave Grill
05.2015 - 03.2021
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
Customer Service Representative
Walmart
01.2009 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Store Manager
David's Bridal
02.1997 - 12.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Bridal Consultant
David's Bridal
01.1988 - 01.1997
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
Education
Certification: Retail And Customer Service Skills
Smart Horizons Career Online Education
Pompano Beach, FL04-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Retail and Customer Service Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Consistently exceeding sales target. resolving complex customer issues with high satisfaction rates. mentoring new staff .significantly reducing customer waits,and building strong customer loyalty through personalized service, often leading to repeat business and positive word-of-mouth referrals
Timeline
Bakery Assistant
The Fresh Market
03.2021 - Current
Lead Hostess
Blue Agave Grill
05.2015 - 03.2021
Customer Service Representative
Walmart
01.2009 - 04.2015
Assistant Store Manager
David's Bridal
02.1997 - 12.2008
Bridal Consultant
David's Bridal
01.1988 - 01.1997
Certification: Retail And Customer Service Skills
Smart Horizons Career Online Education
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