Yolanda Stevenson
Frederick,MD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Customer Service Representative
Mr. Handyman
Ijamsville, MD
09.2023 - Current
- Maintained a high level of responsiveness in handling customer issues and concerns.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Received and dispatched calls for emergency services.
- Developed strong relationships with customers through regular follow-up calls.
- Answered incoming calls from potential new customers and existing customer inquiries.
Front Desk Agent
Hampton Inn & Suites By Hilton
Frederick, MD
09.2022 - 09.2024
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Managed cash drawer responsibly throughout shift.
- Ensured that all safety regulations were followed according to company standards.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Addressed customer needs in a timely manner.
- Provided information about hotel amenities, services, and local attractions.
Loan Specialist
Wells Fargo & Company
Frederick, MD
10.2009 - 07.2022
- Maintained accurate records of all loans and customer accounts.
- Reviewed documents submitted by customers prior to loan approval or denial.
- Researched discrepancies between actual payments received and those recorded on the system.
- Assisted customers with inquiries regarding their loan status, payment history, and account information.
- Updated borrower contact information as needed.
Education
CPC-A, CPB - Medical Billing & Coding
Frederick Community College
Frederick, MD06-2034
Some College (No Degree) - General Studies
Edinboro University of Pennsylvania
Edinboro, PASkills
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Complaint resolution
- Medical Terminology
- ICD-10 Coding
- Knowledge of HIPAA regulations
- CPT and HCPCS coding
Certification
- CPC-A, CPB AAPC Member ID:02067955
Timeline
Customer Service Representative
Mr. Handyman
09.2023 - Current
Front Desk Agent
Hampton Inn & Suites By Hilton
09.2022 - 09.2024
Loan Specialist
Wells Fargo & Company
10.2009 - 07.2022
CPC-A, CPB - Medical Billing & Coding
Frederick Community College
Some College (No Degree) - General Studies
Edinboro University of Pennsylvania
- CPC-A, CPB AAPC Member ID:02067955
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