Yolanda Suarez
Spring,TX
Summary
I am a dedicated and bilingual Front Desk Receptionist and Office Manager, proficient in both English and Spanish, with over eleven years of experience in customer service, office management, and administrative support. I am recognized for delivering exceptional customer service, managing intricate schedules, and enhancing office efficiency. My robust background includes coordinating operations, processing billing and insurance, and providing team support in fast-paced environments. I am eager to contribute my expertise to and to promote my ongoing professional development. A dynamic team
Overview
20
20
years of professional experience
Work History
Office Manager
Premier Dental Club
11.2023 - 05.2025
- Oversee daily office operations, including maintenance, staff scheduling, and supply management.
- Manage billing, finances, and prepare annual budgets, ensuring compliance with budgetary constraints.
- Coordinate internal meetings, appointments, and office procedures to maximize workflow efficiency.
- Develop and enforce office policies, leading to improved operational effectiveness and staff productivity.
- Provide leadership and training to office staff, monitoring performance and fostering growth.
- Dental and Medical Billing to ensure payments were received on time.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed approximately 30-40 calls daily for patients.
Insurance Coordinator
Serenity Dental
09.2021 - 11.2023
- Greeted and checked in patients, ensuring a welcoming environment and seamless patient experience.
- Managed a busy patient schedule, assisted in treatment planning, and addressed financial inquiries.
- Processed payments, calculated fees, and facilitated financial agreements.
- Provided administrative support to the front desk team and assisted with additional office tasks.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Managed at least 40 incoming calls, customer scheduling requests, and emails daily, along with processing 20 faxes for insurance payments.
Front Desk Receptionist
Lomax Dental
09.2018 - 05.2021
- Managed at least 30 incoming calls, customer scheduling requests, and emails daily, along with processing 20+ faxes for insurance payments.
- Managed patient check-ins, updated insurance information, and processed payments.
- Utilized Eagle Soft System for efficient scheduling, data entry, and guest information management.
- Ensured dental standards were met and provided comprehensive support to treatment planning.
Front Desk Receptionist
Signature Smiles
09.2015 - 09.2017
- Managed at least 60 incoming calls, customer scheduling requests, and emails daily, along with processing 40 faxes for insurance payments.
- Delivered exceptional customer service while handling a high volume of patient check-ins.
- Updated patient insurance information and managed collections for over-the-counter payments.
- Applied in-depth knowledge of Dental PPO and Medicaid systems for patient interactions.
- Helped office staff prepare reports and presentations for internal or client-related use.
Assistant Manager
Foot Locker Inc
07.2005 - 06.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed customer inquiries and directed them to the appropriate department for assistance.
- Assist Office Manager with Staff and Store Audits.
- Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted over 50 customers every 2-3 hours
Parcel Assistant
FedEx Smart Post
06.2008 - 08.2010
- Scanned over 100 packages daily, sorted, and processed parcels, ensuring timely and accurate delivery.
- Operated machinery and maintained a safe, efficient, and organized work environment.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Proved successful working within tight deadlines and a fast-paced environment.
- Labeled, weighed, and processed mail and packages for efficient distribution.
- Checked for correct postage and address on mail, packages, and parcels to avoid sending to the wrong recipient.
- Maintained a high level of confidentiality with mail items in line with regulations.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Used computer systems to track packages and update client information.
Education
Champions School of Real Estate -
Champions School of Real Estate
Houston, TX05.2025
Texas Center for Massage Therapy - undefined
Texas Center for Massage Therapy
Houston, TX12.2013
Aldine Senior High School - undefined
Aldine Senior High School
Houston, TX06.2008
Skills
- Exceptional customer service
- Office management
- Accounts receivable management
- Proficient in English/Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Premier Dental Club
11.2023 - 05.2025
Insurance Coordinator
Serenity Dental
09.2021 - 11.2023
Front Desk Receptionist
Lomax Dental
09.2018 - 05.2021
Front Desk Receptionist
Signature Smiles
09.2015 - 09.2017
Parcel Assistant
FedEx Smart Post
06.2008 - 08.2010
Assistant Manager
Foot Locker Inc
07.2005 - 06.2012
Texas Center for Massage Therapy - undefined
Texas Center for Massage Therapy
Aldine Senior High School - undefined
Aldine Senior High School
Champions School of Real Estate -
Champions School of Real Estate
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