Yolanda Sutton
Upper Marlboro,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Office Administrator (Primary Pediatrics)
Robert Half International
08.2024 - Current
- Schedule appointments and maintain electronic medical records (EMR) for efficiency
- Oversee administrative tasks, prepare reports, and ensure compliance with healthcare regulations
- Coordinate care and provide exceptional patient service
- Collaborate with multi-disciplinary staff to improve overall patient care and response times.
- Ensure compliance with all applicable laws and regulations related to healthcare industry.
- Resolve customer complaints in a professional manner.
Executive Assistant
Maryland Emergency Medicine Network (MEMN)
10.2016 - 06.2024
- Provided executive-level administrative support to 32 clinicians and four directors
- Developed and implemented processes to improve administrative workflows, relieving directors of operational tasks
- Supervised and maintained detailed schedules for residents, medical students, and staff
- Compiled, analyzed, and presented reports to support strategic decision-making
- Managed all aspects of catering needs for special events hosted by the organization.
- Facilitated communication between senior management and staff.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Created detailed timelines for event planning, execution and follow up activities.
Billing Coordinator
Maryland Emergency Medicine Network (MEMN)
11.2013 - 10.2016
- Managed billing and auditing processes, ensuring compliance with state regulations
- Served as a liaison between corporate offices and medical staff, facilitating recruitment and onboarding
- Organized events and ensured successful coordination across departments
Lead Membership Call Center Associate
National Council of Negro Women (NCNW)
05.2007 - 04.2010
- Maintained and updated financial accounts and membership records
- Contacted section leaders regarding delinquent accounts and resolved membership concerns
- Conducted data analysis to enhance membership engagement and retention strategies
- Communicated effectively with members and leaders, fostering positive relationships
Administrative Assistant/Tenant Representative
CBRE/Trammell Crow
12.2005 - 05.2007
- Managed office operations for multiple commercial properties
- Dispatched work orders and facilitated effective tenant communication
Financial Coding Assistant/Administrative Assistant
Kaiser Permanente
04.2001 - 05.2004
- Verified insurance information and prepared financial coding documentation
- Supported administrative functions, ensuring accurate record maintenance
Education
High School Diploma -
Spingarn Senior High School
Internet & Microsoft Office Certification -
CitiWide Academy of Careers & Technology
Certificate of Completion -
Greater Washington Urban League
Skills
- Membership Acquisition and Retention
- Administrative Management
- Team Training and Leadership
- Event Planning and Coordination
- Data Analysis and Reporting
- Process Optimization
- Proficient in Microsoft Office Suite
- Proficient in QuickBooks
- Proficient in Razors Edge
- Proficient in LexisNexis
- Proficient in Membership Portals
Certification
- Mental Health First Aid
- Mandated Reporter
- CPR/AED/First Aid (Adult/Child/Infant)
References
Available upon request.
Timeline
Medical Office Administrator (Primary Pediatrics)
Robert Half International
08.2024 - Current
Executive Assistant
Maryland Emergency Medicine Network (MEMN)
10.2016 - 06.2024
Billing Coordinator
Maryland Emergency Medicine Network (MEMN)
11.2013 - 10.2016
Lead Membership Call Center Associate
National Council of Negro Women (NCNW)
05.2007 - 04.2010
Administrative Assistant/Tenant Representative
CBRE/Trammell Crow
12.2005 - 05.2007
Financial Coding Assistant/Administrative Assistant
Kaiser Permanente
04.2001 - 05.2004
High School Diploma -
Spingarn Senior High School
Internet & Microsoft Office Certification -
CitiWide Academy of Careers & Technology
Certificate of Completion -
Greater Washington Urban League
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