Yolanda Tapia
PEORIA,AZ
Summary
Dynamic clinical leader with a proven track record at Life Care Center of Scottsdale, enhancing patient care coordination and improving clinical quality outcomes. Skilled in quality improvement and team collaboration, I established rigorous quality assurance processes, significantly reducing hospital readmission rates while fostering a culture of continuous improvement among staff.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Life Care Center of Scottsdale
01.2020 - 01.2025
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Spearheaded initiatives aimed at enhancing community outreach efforts, increasing visibility and reputation within the local market as well as beyond.
- Reduced hospital readmission rates with the development of comprehensive discharge planning processes.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Developed, implemented, revised, and evaluated policies and procedures.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
Infection Preventionist /Asst. Director of Nursing
Life Care Center of N Glendale
01.2017 - 12.2019
- Provided comprehensive training for staff on proper hand hygiene, personal protective equipment usage, and other infection control practices to minimize risks.
- Collaborated with multidisciplinary teams for effective infection prevention strategies and policy development.
- Served as a liaison between departments to facilitate communication regarding best practices in infection prevention and control.
- Facilitated ongoing risk assessments for healthcare-associated infections by identifying potential vulnerabilities in current practices or systems and recommending strategies to address these concerns.
- Developed targeted educational materials to raise awareness among patients, families, and visitors about the importance of infection prevention measures.
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Supported quality improvement initiatives by analyzing data trends over time to identify areas for potential enhancements in infection prevention efforts.
- Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.
- Developed strong working relationships with public health officials to ensure timely notification of reportable communicable diseases within the community.
- Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
- Oversaw committees, investigations and surveillance focused on preventing COVID-19 outbreaks.
- Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.
- Kept teams operating in accordance with latest epidemiological research and sound care practices.
- Utilized surveillance software tools effectively for ongoing monitoring of infection rates and trends within the organization.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
Assistant Director of Nursing
Bella Vita Health and Rehabilitation
02.2017 - 01.2018
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
- Established strong relationships with community partners to expand access to healthcare services beyond facility walls.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Registered Nurse Unit Manager
Palm Valley Rehabilitation Center
02.2015 - 02.2017
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Administered medications and treatments as prescribed by physicians.
- Streamlined patient admissions process, reducing wait times and improving overall satisfaction.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Charge Licensed Practical Nurse
Trillium Specialty Hospital
01.2005 - 02.2015
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Performed wound care management with meticulous attention to detail, minimizing the risk of complications or infections.
- Facilitated seamless shift transitions by establishing clear handoff procedures between incoming and outgoing nursing staff members.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Promoted a positive work environment through effective conflict resolution strategies among nursing staff members when necessary.
Education
Associate of Science - Licensed Practical Nurse
Metro Tech
Phoenix, AZAssociate of Science - Registered Nurse
ITT Technical Institute
Phoenix, AZBachelor of Science - Nursing Science
University of Phoenix
Tempe, AZSkills
- Clinical leadership
- Patient safety
- Healthcare management
- Quality improvement
- Patient care coordination
- Case management
- Care review
- Attention to detail
- Organizational skills
- Critical thinking
- Team collaboration
- Improving clinical quality outcomes
Certification
- Wound Care Certification ( WCC) Wound and Healing Training - National Alliance of Wound Care and Ostomy ( NAWCO) 1991
Timeline
Director of Clinical Services
Life Care Center of Scottsdale
01.2020 - 01.2025
Assistant Director of Nursing
Bella Vita Health and Rehabilitation
02.2017 - 01.2018
Infection Preventionist /Asst. Director of Nursing
Life Care Center of N Glendale
01.2017 - 12.2019
Registered Nurse Unit Manager
Palm Valley Rehabilitation Center
02.2015 - 02.2017
Charge Licensed Practical Nurse
Trillium Specialty Hospital
01.2005 - 02.2015
Associate of Science - Licensed Practical Nurse
Metro Tech
Associate of Science - Registered Nurse
ITT Technical Institute
Bachelor of Science - Nursing Science
University of Phoenix
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