Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Tapia

Bakersfield,CA

Summary

Experienced professional in medical and childcare sectors with a strong commitment to exceptional service and positive customer interactions. Proven ability to work independently and quickly master new skills. Recognized for strong work ethic, effective communication, and adaptability, consistently creating nurturing environments and managing diverse tasks efficiently.

Overview

28
28
years of professional experience

Work History

Delivery Driver

DoorDash/UberEats
Bakersfield, California
11.2022 - Current
  • Picked up and delivered orders from local restaurants and stores.
  • I shopped for and delivered orders to customers.
  • Ensured accurate order fulfillment and punctual drop-offs.
  • Engaged with customers regarding delivery delays stemming from food preparation challenges or traffic
  • Employed GPS navigation systems to optimize delivery routes effectively.
  • Adhered strictly to safety protocols while operating vehicle.
  • Managed cash transactions for delivery orders efficiently.
  • Utilized insulated bags to sustain optimal food temperatures during transport.

Licensed Family Child Care Provider

Tapia, Yolanda Family Child Care
Bakersfield, CA
03.2006 - 12.2023
  • Established and managed a licensed business with success.
  • Managed business paperwork, attendance logs, and kept paperwork and files up to date.
  • Nurtured children of diverse ages, from newborns to 13 years old.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Cultivated children's emotional and social skills.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Supported feeding, dressing, and managing daily activities as per each child's needs.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Planned and prepared nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Engaged in creative play activities that promoted language development, physical activity and problem-solving skills.
  • Helped develop motor skills through active playtime activities like running, jumping. Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Read books aloud to small groups or individual children.
  • Organized and implemented age-appropriate activities for children of various ages, like reading, crafts, and music.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Attended professional development workshops to stay current on best practices in early childhood education.
  • Maintained a clean and organized play area.
  • Sanitized toys, furniture, and materials to maintain a clean, safe environment.

Customer Call Center Representative

Dominos Pizza Inc.
Bakersfield, California
03.2005 - 10.2005
  • Responded to incoming phone calls.
  • Supported customers with product information, pricing inquiries, order status updates, billing resolutions, and additional related matters.
  • Processed incoming orders for customers.
  • Directed orders to the proper store for timely processing and delivery.
  • Authenticated customer details, and handled card transaction processing.
  • Resolved emerging issues of dissatisfaction

Chiropractic Assistant

Work Force Staffing
Bakersfield, California
07.2004 - 11.2004
  • Entrusted with the key to open the premises in preparation for the daily schedule and closing at day's conclusion.
  • I greeted patients, answered phones, and scheduled appointments for patients, both in person and over the phone.
  • Verified appointment times with patients, and conducted follow-up calls to ensure that patients are recovering well from treatments.
  • Monitored appointment schedules throughout the day to ensure proper flow of operations.
  • Performed administrative tasks, such as registering new patients, conducting patient intake procedures, collecting forms, copying insurance cards, verifying insurances, and collecting co-payments.
  • Coordinated patient information for billing and insurance processing.
  • Retrieved and prepared charts for pre-admission, and updated forms as needed.
  • Created, stored, and retrieved medical records.
  • Filed medical records with precision, ensuring ease of retrieval.
  • Provided assistance with other duties, as assigned by the chiropractor.
  • Led patients to exam rooms and prepared patients for the physician.
  • Assisted chiropractors with treatments, including applying hot and cold packs, ultrasound therapy, electrical stimulation, or hydro massage bed.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Therapy Aide

Ventura Hand Center
Ventura, California
07.2003 - 03.2004
  • Entrusted as the keyholder to open and prepare for the day, and for the day's closure.
  • Prepared next day's schedules.
  • Greeted patients.
  • Assisted therapists with patient treatments such as hot wax machine, ultrasound, contralateral tissue massage, neuromuscular therapy, and TENS machine setup.
  • Assisted patients with therapy exercises.
  • Assisted front office staff with clerical support.
  • Answered phones.
  • Created, filed, stored, and retrieved records.

Therapy Aide

Norrell Staffing
Ventura, California
04.2003 - 07.2003
  • Greeted patients.
  • Prepared next day's schedules.
  • Assisted therapists with patient treatments such as hot wax machine, ultrasound, contralateral tissue massage, neuromuscular therapy, and TENS machine setup.
  • Assisted patients with therapy exercises.
  • Assisted front office staff with clerical support.
  • Answered phones.
  • Created, filed, stored, and retrieved records.

Medical Records Technician

Certified Health & Personnel
Ventura, California
09.2002 - 01.2003
  • Answered phones and provided respectful assistance to patients and medical providers.
  • Maintained confidentiality of all medical information in accordance with HIPAA regulations.
  • Organized physical files by assigning appropriate labels and codes in accordance with departmental protocols.
  • Pulled patient charts for upcoming appointments, and supported the administration staff with records requests to support patient care.
  • Filed patient charts effectively.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Processed and retrieved archived records upon requests from patients, authorized personnel, providers, and third parties.

Warehouse Supervisor

Spin Shades Inc.
Ventura, California
03.1998 - 06.2001
  • Responsible for managing access to the warehouse by opening and closing the facilities.
  • Answered phones.
  • Maintained and updated inventory records accurately.
  • Supervised warehouse crew.
  • Shipping and Receiving.
  • Pulled and Packed Orders.
  • Product Assembly.
  • Forklift Operator.
  • Monitored warehouse operations to ensure accuracy and efficiency.

Shipping Clerk

Questemps Agency
Oxnard, California
09.1997 - 03.1998
  • Pulled and Packed Orders.
  • Shipping and receiving.
  • Processed returns according to established guidelines.
  • Assembly

Education

Medical Billing Technician Certificate - Medical Billing Technician

Technology Development Center
Ventura, CA
09-2002

GED -

Oxnard Adult Education
Oxnard, CA
02-2002

Skills

  • Exceptional attention to detail
  • Efficient learner
  • Dependable and responsible
  • Work well independently or as a member of a team
  • Effective verbal & written communication
  • Bilingual proficiency in Spanish and English
  • Problem solving
  • Emotional awareness

Timeline

Delivery Driver

DoorDash/UberEats
11.2022 - Current

Licensed Family Child Care Provider

Tapia, Yolanda Family Child Care
03.2006 - 12.2023

Customer Call Center Representative

Dominos Pizza Inc.
03.2005 - 10.2005

Chiropractic Assistant

Work Force Staffing
07.2004 - 11.2004

Therapy Aide

Ventura Hand Center
07.2003 - 03.2004

Therapy Aide

Norrell Staffing
04.2003 - 07.2003

Medical Records Technician

Certified Health & Personnel
09.2002 - 01.2003

Warehouse Supervisor

Spin Shades Inc.
03.1998 - 06.2001

Shipping Clerk

Questemps Agency
09.1997 - 03.1998

Medical Billing Technician Certificate - Medical Billing Technician

Technology Development Center

GED -

Oxnard Adult Education

Similar Profiles

CREATE PROFILE