Yolanda Taylor
Corrections And Management
Memphis,TN
Summary
Correctional Officer offers 21 years in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Overview
21
21
years of professional experience
Work History
Correctional Officer
Shelby County Government
Memphis, TN
03.1999 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Promoted rehabilitation of offenders and maintained the safety of the staff and residents.
- Promoted rehabilitation of offenders and maintained the safety of staff and residents.
- Applied non-violent response tools and physical restraint during problematic situations.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Attended regular trainings and maintained appropriate certifications.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address inmates.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Detected potential threats and quickly defused conflicts.
- Promoted safety, order and functionality of prison facility.
- Supervised (25-80) individuals and managed cases in prison facility.
Team Leader
FedEx
Memphis, TN
04.1996 - 08.1999
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
- Identified freight equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
- Reviewed specifications and directions carefully to determine precise set up for freight and equipment to manufacture goods.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Counted, sorted and stacked finished pieces for easy access.
- Delegated daily tasks to team members to optimize group productivity.
- Inspected stock to identify imperfections, assign grades and determine issues with production.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Offered constructive criticism regarding quality assurance on collections team phone calls.
- Integrated process improvements to increase overall workflow.
- Operated hand and power tools to clear jams, adjust positions and trim rough edges.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Computer Engineer
Southwest Community College
Skills
Occupational hazards and safety precautions
State and federal laws knowledge
File and record maintenance
First aid and CPR certified
Trained in defensive tactics
Restraint techniques
Problem solver
Ethical standards of conduct
Armory and key control
Non-violent intervention
Strategic planning and organization
Behavioral disorders familiarity
CCTV monitoring
Record keeping
Administration and Management
Detail-Oriented
Timeline
Correctional Officer
Shelby County Government
03.1999 - Current
Team Leader
FedEx
04.1996 - 08.1999
Computer Engineer
Southwest Community College