YOLANDA TAYLOR
Winter Haven,FL
Summary
High-energy customer service representative with demonstrated administrative expertise, analytical problem-solving skills and proficiency in MS, Excel and Outlook. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty.
Overview
11
11
years of professional experience
Work History
Bilingual Program Coordinator
Susan G Komen Breast Cancer Fo
10.2021 - Current
- Balanced multiple concurrent projects through to successful and profitable completion.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Help applicants with Breast Cancer apply for the program
- Process and approve applications for funding
- Answer phone calls regarding application statuses and funding status
Client Care Specialist
Omega Behavioral Consulting
06.2019 - 10.2021
- Verified all patient demographic information when registering for services
- Reviewed patient cases and insurance coverage information per week
- Organized patient files and streamlined operations to improve efficiency
- Conducted benefits check
- Helped clients scheduled their initial assessments
- Answered incoming hone calls about services offered
- Introduced clients to available online resources and services to increase convenience
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs
- Maintained accurate record-keeping with proactive attention to client information updates
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided suggestions for process, application or documentation improvement.
- Conducted case management activities and services with multidisciplinary team.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
Coordinator/Transcriptionist
MTI America "MediTrans.Inc
01.2013 - 06.2019
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Maintained message content, tone and emotion as closely as possible
- Scheduled referral appointments to other providers for patients needing specialized treatment
- Maintained professional demeanor while treating patients with respect and dignity
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system
- Determined information to be included in reports
- Transcribed sensitive documents with complete confidentiality
- Corrected grammar, spelling and syntax mistakes
- Edited drafts created from speech recognition software.
Medical Office Specialist
All's Well (HCA Clinic) Heart and Health Institute
01.2016 - 01.2019
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Organized paperwork such as charts and reports for office and patient needs
- Enhanced office efficiency by handling 90+ callers per day
- Audited customer files to verify medical necessity and satisfaction of coverage criteria
- Scheduled surgeries for multiple surgeons and booked operating rooms
- Coordinated front office duties, including customer service, patient scheduling and billing
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Education
Bachelor of Science - Biology
St. Thomas University
Miami Gardens, FLHigh School Diploma -
Cristo Rey
Kansas City, KansasSkills
- Service recommendations
- Quality assurance
- Document review
- Application processing
- Database Management
- MS Office
- Planning and Coordination
- Excellent work ethic
- Clerical
- Detail-oriented
- Activity Planning
- Time management
- Organizational skills
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Program Coordinator
Susan G Komen Breast Cancer Fo
10.2021 - Current
Client Care Specialist
Omega Behavioral Consulting
06.2019 - 10.2021
Medical Office Specialist
All's Well (HCA Clinic) Heart and Health Institute
01.2016 - 01.2019
Coordinator/Transcriptionist
MTI America "MediTrans.Inc
01.2013 - 06.2019
Bachelor of Science - Biology
St. Thomas University
High School Diploma -
Cristo Rey
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