Yolanda Taylor
Arlington,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Reconciliation Analyst
Omnicell, Inc
Fort Worth, TX
11.2023 - Current
- Prepared journal entries to record, adjust, and reconcile transactions in the accounting system.
- Developed and implemented procedures for reconciliation process to ensure timely completion of monthly reconciliations.
- Investigated any discrepancies or irregularities identified during the reconciliation process.
- Provided support in responding to inquiries from internal departments regarding account balances or transaction details.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed and reconciled daily cash activities to ensure accuracy of financial records.
General Manager
Marco's Pizza
Grand Prairie, TX
09.2021 - 03.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Training Manager
Twisted Trompo
Dallas, TX
12.2018 - 12.2019
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Identified areas of improvement in existing training methods and procedures.
- Monitored progress of trainees through feedback from managers and supervisors.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Advised management on best practices related to employee education initiatives.
- Developed instructional materials such as presentations, videos, simulations and online courses.
Restaurant Front of House Manager
Houlihan's Bar and Restaurant
Arlington, TX
02.2016 - 12.2018
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Bachelor of Science - Culinary Arts
Johnson & Wales University - Denver
Denver, CO07.2009
Bachelor of Science - Film And Video Production
Los Angeles Film School - Hollywood
Los Angeles, CASkills
- Advertising and Marketing
- Loss Prevention
- Workflow Planning
- Process Automation
- Schedule Management
- Customer Relationship Management
- Business Development
- Staff Supervision
- Branding
- Quality Management
- Cost Control
- Regulatory Compliance
- Purchasing
- Food and Beverage Pairing
- Staff Coordination
- Business Management
- Insurance Billing
- Drug Inventory Management
- Drug Inventory Control
- Insurance Verification
- FDA Compliance
- Supply Restocking
- Prescription Filling
- Medication Dispensing
- Pharmacy Operations
- Problem-Solving Skills
- Resolving Customer Issues
- FDA Drug Safety Guidelines
- Data Reconciliation
- Cash Flow analysis
- Control optimization
- Automation Support
- Auditing procedures
- Data Entry
- Account Reconciliation
- Vendor relationships
- Organizational Skills
Certification
- TABC Certificaton
- Texas FOOD manager Certification
- PTCB Certification
Timeline
Reconciliation Analyst
Omnicell, Inc
11.2023 - Current
General Manager
Marco's Pizza
09.2021 - 03.2023
Training Manager
Twisted Trompo
12.2018 - 12.2019
Restaurant Front of House Manager
Houlihan's Bar and Restaurant
02.2016 - 12.2018
Bachelor of Science - Culinary Arts
Johnson & Wales University - Denver
Bachelor of Science - Film And Video Production
Los Angeles Film School - Hollywood
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