Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Yolanda Terry

Shreveport,LA

Summary

Dynamic leader with a proven track record at Ulta Beauty Inc., adept in driving business growth and fostering high-performing teams. Skilled in strategic planning and customer satisfaction, achieving notable sales increases. Excels in leadership and marketing, with a commitment to developing talent and enhancing customer experiences. Successfully managed large-scale promotions, demonstrating exceptional multitasking and communication abilities.

Overview

16
16
years of professional experience

Work History

General Manager

Ulta Beauty Inc.
08.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

District Marketing Manager

Regis Corporation
05.2015 - 09.2017
  • Mentored junior team members, providing guidance on best practices in marketing strategy development and execution.
  • Spearheaded market research projects to identify opportunities for product innovation or improvement, driving business growth through informed decision making.
  • Enhanced customer loyalty with targeted email marketing campaigns and personalized offers.
  • Achieved consistent year-over-year revenue growth by diligently monitoring KPIs to make data-informed adjustments to marketing strategies as needed.
  • Managed cross-functional teams for successful product launches and promotional events.
  • Established strong working relationships with key industry influencers, enhancing brand reputation and credibility within the marketplace.

Manager

JCPenney
05.2022 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Manager

Kohls
05.2017 - 06.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Improved team morale by establishing recognition program for exceptional customer service.
  • Facilitated cross-departmental meetings to ensure cohesive customer service strategies.

Area Supervisor

Regis Corporation
05.2009 - 05.2015
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.

Salon Manager

Regis Corporation
08.2008 - 10.2009
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

Education

Bachelor Of Administration - Business Administration And Management

University of Phoenix
Tempe, AZ
05.2010

Skills

  • Leadership and team building
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Verbal and written communication
  • Advertising and marketing
  • Top talent recruiting, hiring, and retention
  • Customer experiences

Timeline

General Manager

Ulta Beauty Inc.
08.2023 - Current

Manager

JCPenney
05.2022 - 08.2023

Customer Service Manager

Kohls
05.2017 - 06.2021

District Marketing Manager

Regis Corporation
05.2015 - 09.2017

Area Supervisor

Regis Corporation
05.2009 - 05.2015

Salon Manager

Regis Corporation
08.2008 - 10.2009

Bachelor Of Administration - Business Administration And Management

University of Phoenix

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Yolanda Terry