Yolanda Thigpen
Trussville
Summary
Healthcare administration professional with over 20 years of experience spanning case management, medical records, and pharmacy operations. Skilled in coordinating patient care, maintaining HIPAA compliance, and managing complex documentation systems. Holds an MA in Organizational Management-Project Management and demonstrates expertise in streamlining workflows and leading cross-functional teams. Known for strong attention to detail, excellent communication skills, and the ability to effectively manage multiple priorities while maintaining high quality standards. Recent graduate with Postbaccalaureate in clinical Psychology to further understanding behavioral, emotional, and mental disorders.
Overview
30
30
years of professional experience
Work History
Phone Operator
Birmingham VA Health Care
05.2022 - Current
- Alerting the hospital CAT team, stroke team, and Code Blue team for emergency medical treatment for veterans
- Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service
- Daily testing of medical staff's pagers for functionality
Case Management Assistant
Sedgwick Claims Management Services Inc.
02.2013 - Current
- Uploaded, reviewed, and tracked daily mail into the case management system
- Prepared weekly and monthly reports outlining clients' compliance with case plans
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Prioritized calls, messages, and emails to smoothly manage case-related communications
Pharmacy Technician
PharMerica
12.1994 - 03.2024
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders
- Interpreted and processed medication orders under the supervision of a pharmacist
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Verified prescriptions, drug labels, documents, and packages
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
Medical Records Clerk
Tara Pharmacy
12.2005 - 02.2013
- Maintained electronic medical records and entered orders for procedures and laboratory tests for all clients
- Pulled patient records and transferred information to appropriate parties
- Streamlined day-to-day office processes to meet long-term goals
- Determined and implemented techniques to improve the medical records retrieval process
- Traveled to different clinical sites to review procedures
Education
Post-Baccalaureate Certificate - Clinical Psychology
Fielding Graduate University
Santa Barbara, CA08.2024
Master of Arts - Organizational Management-Project Management
University of Arizona
Tucson, AZ05.2022
Bachelor of Science - Business Administration
Faulkner University
Montgomery, AL12.2008
Skills
- Healthcare Administration
- Regulatory compliance
- Project Management
- Care Coordination
- Quality Assurance
- Interdisciplinary teamwork
- Organizational skills
- Time management
- Report writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Phone Operator
Birmingham VA Health Care
05.2022 - Current
Case Management Assistant
Sedgwick Claims Management Services Inc.
02.2013 - Current
Medical Records Clerk
Tara Pharmacy
12.2005 - 02.2013
Pharmacy Technician
PharMerica
12.1994 - 03.2024
Master of Arts - Organizational Management-Project Management
University of Arizona
Bachelor of Science - Business Administration
Faulkner University
Post-Baccalaureate Certificate - Clinical Psychology
Fielding Graduate University
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