Yolanda Thomas
Monroe,Louisiana
Summary
Experience operational management and staff training at Family Dollar. Proven track record in enhancing customer service and tenant relations, resolving conflicts effectively, and maintaining compliance with regulations. Skilled in incident documentation and ensuring high standards of store appearance, contributing to overall business success.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Monroe, Louisiana
08.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Provided training to new employees on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Detention Officer
Richwood Correctional Center
Monroe, Louisiana
10.2023 - 02.2024
- Issued clothing, tools and other authorized items to inmates.
- Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
- Supervised inmates during day-to-day activities.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Responded to detainee requests and grievances in a timely and fair manner.
- Coordinated with medical staff to ensure detainees received necessary healthcare services.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
Property Manager
Cross Country Management,LLC
Minden, Louisiana
09.2022 - 10.2023
- Updated tenant and unit information to keep current in housing database.
- Processed evictions when necessary in accordance with state laws and procedures.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Completed lease applications and verifications, notifying prospects of results.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Education
GED -
Neville High School
600 Forsythe Ave06-1994
Skills
- Staff training
- Operational management
- Customer service
- Tenant relations
- Incident documentation
- Conflict resolution
Timeline
Assistant Store Manager
Family Dollar
08.2024 - Current
Detention Officer
Richwood Correctional Center
10.2023 - 02.2024
Property Manager
Cross Country Management,LLC
09.2022 - 10.2023
GED -
Neville High School
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