Summary
Overview
Work History
Education
Skills
Timeline
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YOLANDA THOMPSON

McKinney,TX

Summary

Dedicated, well-organized and detail oriented professional with a background in records management and medical device post market experience.


Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

33
33
years of professional experience

Work History

Customer Complaints Supervisor

Orthofix Inc.
10.2008 - 03.2024
  • Responsible for all Customer Complaint Handling functions within the Orthofix business and providing leadership to the complaint handling personnel reporting into this function
  • Determined regulatory reporting requirements for each complaint
  • If necessary, prepared and submitted the necessary documentation to regulatory agencies such as FDA and oUS Competent Authorities.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Document Control Specialist

Orthofix Inc.
06.2008 - 10.2008
  • Document management including approvals, change control, distribution and training notification for all documents related to the Quality Management System.

Record Center Manager

Iron Mountain Records Management
01.1991 - 12.2007
  • Responsibilities included managing both hard copy and digital data for numerous clients within two environmentally controlled facilities
  • Inventoried and researched geophysical data, medical records as well as mortgage and financial records for over 50 companies in the Dallas/Ft Worth area
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Successfully managed both facilities without any inadvertent disclosures, research (lost) boxes or safety/security breaches.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.

Education

Mckinney High School
Mckinney, TX
05.1979

Skills

  • Microsoft office suite, Oracle EBS, Agile, Oracle Fusion experience
  • Employee Motivation
  • Processes and procedures
  • Process Improvement
  • Staff Development

Timeline

Customer Complaints Supervisor

Orthofix Inc.
10.2008 - 03.2024

Document Control Specialist

Orthofix Inc.
06.2008 - 10.2008

Record Center Manager

Iron Mountain Records Management
01.1991 - 12.2007

Mckinney High School

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YOLANDA THOMPSON