Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Yolanda Thorpe

Washington,DC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Multi-talented team member able to take on any task and adapt to changing conditions with resourcefulness. Dedicated to business success, eager to develop additional skills and advance professionally.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

The Lewis Senior Apartments
Suitland, MD
09.2022 - Current
  • Provided administrative support to the property management team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Service Clerk

Safeway
Washington, DC
10.2021 - 06.2023
  • Greeted customers and responded to inquiries in a friendly and professional manner.
  • Processed customer orders accurately and efficiently using the point of sale system.
  • Answered telephone and in-person customer questions about available services and products.
  • Resolved customer complaints promptly and courteously.
  • Provided excellent customer service by anticipating customer needs and responding appropriately.

Sales Representative

Wawa
Washington, DC
05.2018 - 11.2019
  • Exceed sales expectations through providing strong customer service as well as account recommendations for both corporate and personal accounts
  • Handled the point of sale, oversaw credit/debit card and cash transactions
  • Unboxed new merchandise in order to accurately display and restock merchandise.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Team Member

Chick-fil-A
District Heights, MD
02.2015 - 05.2017
  • Ensure a high level of service by greeting customers, taking their orders and filling them efficiently and correctly
  • Operated register to process payments and collect cash payment for order totals
  • Worked different stations provide optimal coverage and meet production goals
  • Kept work areas clean organized and safe to efficiency and team safety

Receptionist

Greatest Ever Party Rental
Washington, DC
01.2009 - 08.2015
  • Responded to inquires from callers seeking information
  • Kept reception area clean and neat to give victors positive first impression
  • Maintain effective supply levels by counting, monitoring and reordering food stock and dry goods
  • Confirmed appointments, communicated with clients, and updated client records
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance

Education

High School Diploma -

The Goodwill Excel Center, Washington, DC
01.2022
  • Salutatorian Recipient
  • 3.7 GPA

Certification - Medical Assistant

Sanz School, Washington, DC
10.2006
  • 3.6 GPA

Skills

  • Effective Communication
  • Conflict Resolution
  • Crisis Management
  • Sales Expertise
  • Good oral and written communication
  • Proficient in Microsoft office Word, Access, Power Point

Accomplishments

  • Recipient of the Malcom X Award

Timeline

Administrative Assistant - The Lewis Senior Apartments
09.2022 - Current
Service Clerk - Safeway
10.2021 - 06.2023
Sales Representative - Wawa
05.2018 - 11.2019
Team Member - Chick-fil-A
02.2015 - 05.2017
Receptionist - Greatest Ever Party Rental
01.2009 - 08.2015
The Goodwill Excel Center - High School Diploma,
Sanz School - Certification, Medical Assistant

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Yolanda Thorpe