Versatile and compassionate professional with experience at Affordable Family Care Services, adept at emotional support and meal preparation. Excelled in building relationships and improving client wellness, achieving high satisfaction levels. Skilled in credit analysis and customer dispute resolution, enhancing payment processes and reducing risk exposure.
Hi, I’m
Yolanda Thurston
Greensboro,NC
Summary
Overview
5
years of professional experience
Work History
Affordable Family Care Services
Personal Care Assistant
11.2021 - Current
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Pure Love Health and Wellness
Shop Owner
05.2020 - Current
Job overview
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Coached, counseled and disciplined employees.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Managed day-to-day business operations.
JT Enterprises
Cashier
02.2020 - 10.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Alorica
Credit Specialist
07.2019 - 01.2020
Job overview
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Collaborated with sales team to achieve revenue targets while maintaining credit risk within acceptable limits.
Education
Eastern Randolph High SchoolRamseur, NC
High School Diploma
06-1999
University Overview
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Compassionate Caregiving
- Behavior Management
- Dressing assistance
- Behavior redirection
- Compassionate patient care
- Light Housekeeping
- Compassionate Care
- Care plan implementation
- Meal Preparation
- Direct Patient Care
- Meal Planning
- Household tasks
- Client Transportation
- Physical therapy support
Accomplishments
Accomplishments
- Supervised team of 20+ staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 80+ in the development of Pop Up Shops @ Studio 503.
- Collaborated with team of 80+ in the development of Small Business Visibility.
- Achieved Small business visibility and vitality by completing hosting marketing events with accuracy and efficiency.
Timeline
Personal Care Assistant
Affordable Family Care Services
11.2021 - Current
Shop Owner
Pure Love Health and Wellness
05.2020 - Current
Cashier
JT Enterprises
02.2020 - 10.2021
Credit Specialist
Alorica
07.2019 - 01.2020
Eastern Randolph High School
High School Diploma
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