Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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YOLANDA TORRE CHAMIZO

Orlando

Summary

Dynamic retail professional with a proven track record at DHL Express, excelling in customer relationship building and team leadership. Skilled in cash handling and inventory management, I have successfully enhanced sales effectiveness and client satisfaction through strategic training and exceptional service. Committed to achieving goals and optimizing store operations.

Diligent [Desired Position] with comprehensive background in retail sales. Demonstrated success in driving customer satisfaction and boosting sales through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet and exceed sales targets.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales Agent

DHL Express ServicePoint
11.2023 - 10.2025
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate with customers.
  • Operated point-of-sale system accurately for processing transactions and handling cash.
  • Collaborated with team members to ensure store cleanliness and organization standards were met.
  • Managed a team of employees, providing leadership and training to enhance efficiency and productivity.
  • Oversaw inventory management, optimizing stock levels and reducing cost.
  • Assisted in the hiring process of new employees, conducting interviews and evaluating candidates based on their potential fit within the team.

Retail Sales Manager

Shop 4 Us -DHL Express
06.2021 - 10.2023
  • Led daily operations to enhance customer service and increase sales effectiveness.
  • Trained and developed staff on product knowledge and sales techniques.
  • Implemented visual merchandising strategies to optimize store presentation and attract customers.
  • Analyzed sales data to identify trends, adjusting inventory and promotional strategies accordingly.
  • Increased sales by providing exceptional customer service and product knowledge.
  • conducted weekly merchandise audits to ensure proper pricing and accurate inventory counts.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
  • Monitored inventory levels, coordinating replenishment efforts to minimize stockouts or overages.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.

Manager Full Special

Opalo Spa
01.2018 - 05.2021
  • Led team in delivering exceptional customer service, enhancing client satisfaction and retention.
  • Developed and implemented training programs for staff, improving operational efficiency and service quality.
  • Oversaw daily operations, ensuring compliance with health and safety standards across spa services.
  • Managed inventory control processes, optimizing supply chain management to reduce costs and waste.

Education

No Degree - Full Specialist

Universal Career College
Miami, FL

Associate of Applied Science - Health Services Administration

Florida Career College
Miami, FL
06-2020

GED -

Florida Career College
Miami, FL
11-2015

High School Diploma -

Politecnico Armando Mestre Martinez
Cuba, Ciego De Avila
05-2007

High School Diploma -

Victor Alvarez Rodriguez
Cuba
02-1998

Skills

  • Patience and empathy
  • Customer relationship building
  • Goal-oriented mindset
  • Cash handling proficiency
  • Store maintenance
  • Upselling strategies
  • Promotional planning
  • Point of sale systems
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Customer assistance
  • Customer follow-up
  • Data entry
  • Store opening and closing
  • Retail sales
  • Cash register operation
  • Stocking and receiving
  • Interpersonal and written communication
  • Retail store operations
  • FLUENT IN INGLISH

Certification

· CERTIFIED. CIS_NETOPS_DANGEROUS GOODS AWARENESS.

· INFORMATION SECURITY AWARENESS.

· CODE OF CONDUCT.

· CERTIFIED GOGREEN SPECIALIST.

· CIS_SALES_RETAIL ACADEMY SESSION.

· TSA_IACSSP (INDIRECT AIR CARRIER).

· CERTIFIED CARGO SCREENNING FACILITY(CCSF).

· CERTIFICATED ASSOCIATED DEGREE IN HEALT SERVICE ADMINISTRATION.

· LIMITED SCOPE X-RAY TECHNICIAN.

· FULL SPECIALIST.

· CERTIFIED CPR, HIPAA, OSHA, AND HIV PROTOCOLS SKILLS.

· PROJECT MANAGEMENT DATA ANALYSIS COMMUNICATIONS.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Retail Sales Agent

DHL Express ServicePoint
11.2023 - 10.2025

Retail Sales Manager

Shop 4 Us -DHL Express
06.2021 - 10.2023

Manager Full Special

Opalo Spa
01.2018 - 05.2021

No Degree - Full Specialist

Universal Career College

Associate of Applied Science - Health Services Administration

Florida Career College

GED -

Florida Career College

High School Diploma -

Politecnico Armando Mestre Martinez

High School Diploma -

Victor Alvarez Rodriguez
YOLANDA TORRE CHAMIZO