Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender
Yolanda Treves

Yolanda Treves

Phoenix,AZ

Summary

I have an incredibly dynamic background and I attribute this to my parents. My mother, an Irish-Scottish native Phoenician, traveled the world twice. My father was a Jewish-Greek-Mexican chef from Mexico City. They were similar in the sense that, before they had met, their past consisted of a lot of traveling and life lessons.

They met in Cozumel, Mexico. My dad pulled the ropes in for the boats; my mother was the "yachtey" help. From the moment she stepped off that yacht, my dad knew she would be the mother of his children. They married soon after and my brother and I followed. A few years and two islands later, they decided to come to my mother's home, Phoenix, Arizona. They wanted to build something more tangible than "island living."

My mother decided real estate would be the right place for her. With its ever changing challenges and never-a-dull-day characteristics, this was the perfect career. She thrived so much in real estate that she was in the TOP 10 producing selling agents in Arizona for the entire 25 years she practiced.

My father went on to open the BEST Mexican restaurant in Arizona. It was called Such Is Life. He received numerous awards and recognition from many local and national restaurateur magazines, restaurant owners, and news sources, year after year. To this day, if you ask anyone in the food business they will say that Moises Treves revolutionized Mexican food in Arizona.

The reason for the long story about who and where I came from is simply this . . .

I am ALL that my parents embodied. I have a killer matchless work ethic and immeasurable motivation, topped with a little charm, ambition, and a huge love for life. This has fueled me to be who I am now and to prepare me to follow in my parents footsteps. Carrying out passion, hard work, and kindness in any and everything that I do!

Overview

7
7
years of professional experience

Work History

Server

Phoenix Bourbon Room
10.2023 - 02.2024
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/Bartender

Sweetwater Kitchen At Bmgr
04.2023 - 10.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Executive Assistant to Multiple Managing Partners

Admired Leadership
05.2022 - 03.2023
  • Scheduling client meetings, to include planning and booking travel
  • Create itineraries and agendas for meetings, travel, and special events
  • Responding to client inquiries by routing calls and facilitating introductions
  • Managed busy and constantly shifting schedules, intern creating maximum efficiency for Executives
  • Contribute to internal projects by coordinating meetings and special events
  • Proofing documents and assembling materials for client deliverables
  • Interacting with senior resources with professionalism, warm and discretion
  • Draft and edit monthly invoices with a high level of accuracy and attention to detail.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Senior Executive Assistant

Embry Health
10.2021 - 04.2022
  • Handled business related tasks for the CEO
  • Prepared reports, memos, and invoices
  • Proofread and edited legal documents
  • Project management including managing key projects for the senior level executives
  • Handled all internal and external email correspondence on behalf of the CEO, Raymond Embry
  • Create, establish, and manage high priority business initiatives.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for executives.
  • Reconciled and processed expense reports for [Number] internal and field personnel.
  • Managed travel itineraries and logistics for accommodations for over [Number] employees.

Executive Assistant to the President, VP of Product, Chief Actuary, Chief Technology Officer

Equality Health
02.2019 - 09.2021
  • Daily interaction and or correspondence with executive level leadership team, including Board of Director members
  • Provided administrative assistance, such as independently composing and editing e-mails, drafting memos, preparing communications, and signing any correspondence on behalf of the executive/s
  • Maintained comprehensive and accurate records
  • In charge of planning and the directing of all office events including internal and external meetings, company parties, executive dinners etc
  • Provided sophisticated calendar management for my executive/s
  • I prioritized inquiries and requests while troubleshooting conflicts; making judgments and recommendations to ensure smooth day to day engagements
  • Acted as a liaison and provided meeting support
  • Arranged and handled all logistics for internal and client meetings: scheduled meetings, and drafted agendas
  • Develop, compile, and distribute presentation materials and record minute meetings
  • Continually monitored and measured workflow and process, refining and updating to more efficient practices
  • Place office supply orders and maintained two large staff kitchens with food and beverage
  • Submitted invoice and expense reports, mostly using Concur.

Executive Assistant to the Founder/Managing Attorney

Your Contract Shop, PLLC
07.2017 - 07.2019
  • Maintain and input client data into Managing Attorney's legal client account management system(MyCase)
  • Compose and edit first draft correspondence on behalf of Managing Attorney
  • Organize physical and digital legal and business files
  • Docket and schedule important dates and deadlines on Managing Attorney' calendar
  • Prepare and send invoices to clients and manage accounts receivable
  • Transcribe and retype PDF and physical documents into editable formats, including Microsoft Word and Google Documents
  • Provide feedback and ideas to the Managing Attorney regarding business, marketing, and client retention programs.

Office Manager

Cash Withaus LLC
07.2017 - 06.2019
  • Reduced payroll/benefits administration costs by 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services
  • Reviewed past year accounts receivable and discovered and reconciled an unpaid invoice of $112,000.00
  • Handled customer service duties, including most inbound phone calls
  • Managed accounts payable and accounts receivable, including collections
  • Managed various office tasks, such as monthly office bills, answering all calls, and ordering all products, materials, and supplies for entire company
  • Created and implemented processes and procedures to ensure efficiency within the company
  • Acted as liaison for clinical research assistants to ensure all international attendees had proper Visa documentation to attend meetings abroad
  • Maintained regular contact with bookkeeping firm to discuss accounting processes, ongoing projects, and financial reports.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Education

Real Estate License - Real Estate

Scottsdale School of Business And Real Estate
Scottsdale, AZ
01.2015

N/A -

PSI Seminars
Scottsdale, AZ
01.2013

High School Diploma -

Sunrise Mountain High School
Peoria, AZ
01.2000

Skills

  • Scheduling
  • Presentation Development
  • Risk Management
  • Meeting Planning
  • Strategic Planning
  • Project Oversight
  • Office Management
  • Business Administration
  • Expense Reporting
  • Invoice Processing
  • Travel Administration
  • Meticulous Attention to Detail
  • Information Confidentiality
  • Beverage Preparation
  • Order Management
  • Guest Engagement
  • Regulatory Compliance
  • Cash Handling
  • High-Volume Dining
  • Hospitality Service Expertise
  • Suggestive Selling
  • Strong Work Ethic

Languages

Spanish
Professional Working

Timeline

Server

Phoenix Bourbon Room
10.2023 - 02.2024

Server/Bartender

Sweetwater Kitchen At Bmgr
04.2023 - 10.2023

Executive Assistant to Multiple Managing Partners

Admired Leadership
05.2022 - 03.2023

Senior Executive Assistant

Embry Health
10.2021 - 04.2022

Executive Assistant to the President, VP of Product, Chief Actuary, Chief Technology Officer

Equality Health
02.2019 - 09.2021

Executive Assistant to the Founder/Managing Attorney

Your Contract Shop, PLLC
07.2017 - 07.2019

Office Manager

Cash Withaus LLC
07.2017 - 06.2019

Real Estate License - Real Estate

Scottsdale School of Business And Real Estate

N/A -

PSI Seminars

High School Diploma -

Sunrise Mountain High School
Yolanda Treves