Summary
Overview
Work History
Education
Skills
awarded Excellent customer service
Timeline
Generic

Yolanda TURNER LOPEZ

Bartlett,TN

Summary

Adept at streamlining operations, I enhanced service quality at Regional One Health Medical Center by leveraging my expertise in Microsoft Office and exceptional interpersonal skills. Specialized in policy enforcement and efficient scheduling, I significantly improved office workflow and customer satisfaction, demonstrating a strong ability to manage tasks and communicate effectively. Highly organized General Clerk with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

16
16
years of professional experience

Work History

General Clerk

Regional One Health Medical Center
Memphis, TN
03.2005 - 04.2021
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Produced high-quality communications for internal and external use.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.

Education

Lbj High School
Austin, TX
05.1981

Skills

  • Scheduling appointments
  • Policy Enforcement
  • Microsoft Office
  • Spreadsheet Management
  • Document Scanning

awarded Excellent customer service

I was awarded excellent customer service represented for 14  years consecutive years , for going above and beyond for all visitors and patients.

Timeline

General Clerk

Regional One Health Medical Center
03.2005 - 04.2021

Lbj High School
Yolanda TURNER LOPEZ